Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
App Sanity Operational
AppConnect Wrapping Portal Operational
Cherwell Service and Asset Management Operational
Cherwell Self Service Portal Operational
US AMS Operational
US Datacenter Operational
EMEA Datacenter Operational
APAC Datacenter Operational
Canada Datacenter Operational
US - 5AM MT Maintenance Window Operational
Canada Azure Migration (March 17, 2023) Operational
Ivanti Cloud Notification Service Operational
CNS 1 Operational
CNS 2 Operational
Ivanti Core to Cloud Migration Services (EPMM to Ivanti Neurons for MDM) Operational
https://ap2migration.mobileiron.com Operational
https://eu1migration.mobileiron.com Operational
https://na1migration.mobileiron.com Operational
https://na2migration.mobileiron.com Operational
https://na3migration.mobileiron.com Operational
https://sbmigration.mobileiron.com Operational
https://ap1migration.mobileiron.com Operational
https://ca1migration.mobileiron.com Operational
https://uk1migration.mobileiron.com Operational
Dedicated Core Operational
Dedicated Core (EMEA) Operational
Dedicated Core (USA) Operational
Ivanti Endpoint Manager Mobile (EPMM) Gateway Services Operational
Ivanti Neurons Platform Operational
Ivanti Neurons Platform (MLU) Operational
Ivanti Neurons Platform (NVU) Operational
Ivanti Neurons Platform (UKU) Operational
Ivanti Neurons Platform (FRU) Operational
Ivanti Neurons Platform (TTU) Operational
Ivanti Neurons Platform (TKU) Operational
Ivanti Neurons for IT Service Management & IT Asset Management Under Maintenance
Service Manager / Asset Manager (CZERO) Operational
Service Manager / Asset Manager (C1) Operational
Service Manager / Asset Manager (FFZ) Operational
Service Manager / Asset Manager (IAZ) Operational
Service Manager / Asset Manager (IRW) Operational
Service Manager / Asset Manager (LDZ) Operational
Service Manager / Asset Manager (NSZ) Operational
Service Manager / Asset Manager (NVF) Operational
Service Manager / Asset Manager (NVZ) Operational
Service Manager / Asset Manager (NVW) Operational
Service Manager / Asset Manager (TTZ) Operational
Service Manager / Asset Manager (WAZ) Operational
Service Manager / Asset Manager (Ch-NVZ) Under Maintenance
Service Manager / Asset Manager (IRW TRY) Operational
Service Manager / Asset Manager (NVW TRY) Operational
Ivanti Service Desk Operational
Service Desk (LDX) Operational
Ivanti Zero Sign-On (ZSO) Operational
https://access-na1.mobileiron.com Operational
https://access-eu1.mobileiron.com Operational
https://access-sandbox.mobileiron.com Operational
https://access-ca1.mobileiron.com Operational
https://access-uk1.mobileiron.com Operational
Ivanti Neurons for MDM Operational
https://na1.mobileiron.com Operational
https://na2.mobileiron.com Operational
https://na3.mobileiron.com Operational
https://eu1.mobileiron.com Operational
https://ap1.mobileiron.com Operational
https://ap2.mobileiron.com Operational
https://sandbox.mobileiron.com Operational
https://login.mobileiron.com Operational
Apple Certificate Signing Request (CSR) file generations Operational
Client Activations Operational
Email+ Operational
https://uk1.mobileiron.com Operational
https://ca1.mobileiron.com Operational
Ivanti Neurons for Mobile Threat Defense (Management zConsole) Operational
AMERICAS - https://americas-console.zimperium.com/ Operational
APAC - https://apac-console.zimperium.com Operational
APJ - https://apj-console.zimperium.com Operational
CORP/PUBLIC - https://zconsole.zimperium.com Operational
CORP2/PUBLIC2 - https://corp2-console.zimperium.com Operational
DEMO - https://mtddemo-console.zimperium.com Operational
EMEA - https://emea-console.zimperium.com Operational
EMEA2 - https://emea2-console.zimperium.com/ Operational
INDIA - https://india-console.zimperium.com Operational
Ivanti Neurons for Mobile Threat Defense VNS Operational
AMERICAS - https://ziap.zimperium.com/ Operational
AMERICAS - https://mtduat.zimperium.com/ Operational
APAC - https://zapac.zimperium.com/ Operational
EMEA - https://eu01.zimperium.com/ Operational
Ivanti Neurons for Secure Access and Zero Trust Access Operational
AMERICAS Operational
APAC Operational
EMEA Operational
UAE Operational
CANADA Operational
Software Downloads Operational
https://support.mobileiron.com Operational
Support & Community Operational
https://forums.ivanti.com/ Operational
Automation Test Operational
Ivanti Pulse License Server Operational
Ivanti Neurons for Service Mapping Operational
Ivanti Neurons for Service Mapping - US Operational
Ivanti Neurons for Service Mapping - Europe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ivanti N-MDM - AppConnect Wrapping Portal Maintenance - 2051211 Nov 12, 2026 10:00-14:00 UTC

Ivanti will be performing vesion upgrade maintenance on the Ivanti N-MDM AppConnect Wrapping Portal.

Impact
No customer action is required for this maintenance period. AppConnect Wrapping Portal will be intermittently accessible during this time.

Maintenance Window
Start Date and Time: Friday, 12/Nov/2026 10:00 AM UTC
End Date and Time: Firday, 12/Nov/2026 01:00 PM UTC
Posted on Nov 02, 2026 - 06:44 UTC

Ivanti Neurons for MDM Upgrade Maintenance for Email + Client Activations - 2033891 Nov 12, 2026 23:00 - Nov 13, 2026 01:00 UTC

Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Tracking Work Item: 2033891
Posted on Nov 04, 2026 - 23:50 UTC

Ivanti Neurons for Secure Access and Zero Trust Maintenance - EMEA - 2062836 Nov 14, 2026 09:00-10:00 UTC

Update - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in EMEA. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Nov 07, 2026 - 04:50 UTC
Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in EMEA. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Oct 29, 2026 - 15:39 UTC

ACTION REQUIRED Ivanti Access Maintenance - https://access-na1.mobileiron.com Nov 15, 2026 03:30-07:30 UTC

SSL certificates used for Ivanti Access VPN endpoints expire on Nov 22, 2026. These certificates will be renewed by Ivanti SRE between Nov 15 from 03:30 - 07:30 UTC, however Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2026-2027

Tracking Work Item: 2050658
Posted on Nov 06, 2026 - 13:18 UTC

Neurons TKU AKS Upgrade - 2066329 Nov 17, 2026 09:00-13:00 UTC

Neurons Platform AKS upgrades will be performed on the TKU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:08 UTC

Neurons TTU AKS Upgrade - 2066329 Nov 24, 2026 07:00-11:00 UTC

Neurons Platform AKS upgrades will be performed on the TTU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:11 UTC

Neurons FRU AKS Upgrade - 2066329 Dec 1, 2026 18:00-22:00 UTC

Neurons Platform AKS upgrades will be performed on the FRU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:13 UTC

Neurons MLU AKS Upgrade - 2066329 Dec 8, 2026 10:00-14:00 UTC

Neurons Platform AKS upgrades will be performed on the MLU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:15 UTC

Neurons UKU AKS Upgrade - 2066329 Dec 15, 2026 18:00-22:00 UTC

Neurons Platform AKS upgrades will be performed on the UKU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:17 UTC

Neurons NVU AKS Upgrade - 2066329 Dec 22, 2026 09:00-13:00 UTC

Neurons Platform AKS upgrades will be performed on the NVU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Posted on Nov 04, 2026 - 06:19 UTC

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

Ivanti Neurons Platform : Application Control (Hybrid) engine and the Performance Manager (Hybrid) engine upgrade.
Completed - The scheduled maintenance has been completed.
Nov 9, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:00 UTC
Scheduled - Ivanti will be performing an update to the Application Control (Hybrid) engine and the Performance Manager (Hybrid) engine

No action is required from you—the engines will be updated automatically the next time your Agent Framework checks in.

Impact:

A system reboot will be required after the engine upgrade completes. Users may experience a brief service interruption during the reboot.
New installations (clean installs) will not require a reboot and will be immediately ready to use.

Action Items:

Please plan for a reboot following the engine update. We recommend saving your work and notifying your users as appropriate to minimize disruption.
No manual intervention is needed to initiate the upgrade.
This update contains the latest features and essential maintenance required for ongoing health of the engine
Nov 2, 05:35 UTC
Ivanti Neurons Platform : Environment Manager (Hybrid) engine update.
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:01 UTC
Scheduled - Ivanti will be performing an update to the Environment Manager (Hybrid) engine.

No action is required from you—the engine will be updated automatically the next time your Agent Framework checks in.

Impact:

A system reboot will be required after the engine upgrade completes. Users may experience a brief service interruption during the reboot.
A reboot is required if the engine is a new installation, or if it is upgraded from a previous version.

Action Items:

Please plan for a reboot following the engine update. We recommend saving your work and notifying your users as appropriate to minimize disruption.
No manual intervention is needed to initiate the upgrade.
This update contains the latest features and essential maintenance required for ongoing health of the engine
Nov 2, 05:39 UTC

Nov 8, 2026

Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - CZERO, IAZ, NVC, NVZ, TTZ, and WAZ PRD
Completed - The scheduled maintenance has been completed.
Nov 8, 14:19 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 8, 14:02 UTC
Update - The deployment activities are nearing completion. We are performing the final checks and will provide an update on the maintenance completion shortly.
Nov 8, 13:35 UTC
Update - We have restarted the deployment process following the resolution of the GitHub-side issues. The deployment activities are now progressing as expected.

We anticipate completing the maintenance within the extended 2-hour window. We will continue to monitor the progress and provide further updates accordingly.
Nov 8, 12:38 UTC
Update - Due to intermittent timeouts and gateway issues with GitHub API requests, some of our planned execution steps have been impacted. As a result, we need to extend the maintenance window by approximately 2 hours to complete the remaining activities.

We are monitoring the situation and working to proceed with the deployment. We will keep you posted with further updates on the progress and completion status.
Nov 8, 11:56 UTC
Update - The scheduled maintenance is still in progress, and we need to extend the maintenance window by approximately 1-2 hours to complete the remaining activities. We will continue to monitor the progress and provide further updates as necessary.
Nov 8, 11:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 10:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

CZERO PRD
IAZ PRD
NVC PRD
NVZ PRD
TTZ PRD
WAZ PRD

Maintenance Window
Start Date/Time: Nov 08, 2026 10:00 UTC
End Date/Time: Nov 08, 2026 12:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 6, 22:07 UTC
Ivanti Neurons for MDM Scheduled Access Maintenance: https://access-na1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Nov 8, 08:30 UTC
Update - We are extending maintenance by 1 hour.
Nov 8, 07:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:30 UTC
Update - SSL certificate activity is rescheduled to next weekend. Please stay tuned for another status page.
Nov 6, 13:14 UTC
Update - SSL certificates used for Ivanti Access VPN endpoints will be renewed during this maintenance. Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2026-2027
Nov 4, 11:52 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-na1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046206
Nov 1, 04:05 UTC
IAZ-STG-Security Updates
Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

IAZ-STG

Maintenance Window
Start Date/Time: [Nov] [08], [2026] [05:00:00] UTC
End Date/Time: [Nov] [08], [2026] [07:00:00] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 3, 14:38 UTC
Ivanti Neurons for MDM Cloud an Emergency Maintenance for https://na2.mobileiron.com
Completed - The scheduled maintenance has been completed.
Nov 8, 06:31 UTC
Update - We are extending maintenance for one hour.
Nov 8, 04:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:30 UTC
Scheduled - Ivanti will be performing an Emergency maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 2068972
Nov 8, 02:27 UTC
[NVC-STG] Security Updates
Completed - The scheduled maintenance has been completed.
Nov 8, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:32 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

[NVC-STG]

Maintenance Window
Start Date/Time: [Nov] [08], [2026] [4:30] UTC
End Date/Time: [Nov] [08], [2026] [6:30] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 5, 12:54 UTC
TTZ-STG Security Updates
Completed - The scheduled maintenance has been completed.
Nov 8, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 12:55 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

[TTZ-STG]

Maintenance Window
Start Date/Time: [Nov] [08], [2026] [4:30] UTC
End Date/Time: [Nov] [08], [2026] [6:30] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 5, 12:52 UTC
NVZ-STG Security Updates
Completed - The scheduled maintenance has been completed.
Nov 8, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:31 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

NVZ-STG

Maintenance Window
Start Date/Time: [Nov] [08], [2026] [4:30:00] UTC
End Date/Time: [Nov] [08], [2026] [6:30:00] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 3, 14:30 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - FFZ, IRW, and LDZ PRD
Completed - The scheduled maintenance has been completed.
Nov 8, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:01 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

FFZ PRD
IRW PRD
LDZ PRD

Maintenance Window
Start Date/Time: Nov 08, 2026 01:00 UTC
End Date/Time: Nov 08, 2026 03:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 6, 22:19 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - IRW STG
Completed - The scheduled maintenance has been completed.
Nov 8, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:00 UTC
Scheduled - During our previous maintenance activity, we identified additional work required to further support the performance, stability, and reliability of the environment. We will complete these additional changes aligned with the already scheduled IRW PRD maintenance window, as detailed below.

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

IRW STG

Maintenance Window
Start Date/Time: Nov 08, 2026 01:00 UTC
End Date/Time: Nov 08, 2026 03:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 7, 16:35 UTC

Nov 7, 2026

Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - NSZ PRD and CZERO STG
Completed - The scheduled maintenance has been completed.
Nov 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:01 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

NSZ PRD
CZERO STG

Maintenance Window
Start Date/Time: Nov 07, 2026 16:00 UTC
End Date/Time: Nov 07, 2026 18:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 6, 21:42 UTC
Ivanti Neurons for Secure Access and Zero Trust Maintenance - Canada - 2062835
Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:00 UTC
Update - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in Canada. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Nov 7, 04:50 UTC
Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in Canada . Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Oct 29, 15:43 UTC
Ivanti Neurons for ITSM Database Infrastructure Upgrade Maintenance - NVC PRD and STG/UAT
Completed - The scheduled maintenance has been completed.
Nov 7, 13:52 UTC
Update - NVC PRD and STG maintenance activities have been successfully completed. All planned maintenance is now complete. Thank you for your patience and cooperation.
Nov 7, 12:18 UTC
Update - NVC PRD maintenance has been successfully completed. We are currently working on NVC STG maintenance, which is expected to take approximately another 2 hours. We will provide a further update once the maintenance is complete.
Nov 7, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. This maintenance is to perform database infrastructure upgrades and maintenance.

Start Time: 11/07/26 06:00 UTC
Estimated End Time: 11/07/26 10:00 UTC

Impact: Tenants will be unavailable during the duration of the maintenance.

For more information about the maintenance and its impacts, please visit: https://hub.ivanti.com/s/article/Neurons-for-ITSM-SQL-2025-Extended-Upgrade-Maintenance
Oct 16, 02:33 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - FFZ, IAZ, IRW, LDZ, NVZ, TTZ, and WAZ STG
Completed - Scheduled maintenance has been successfully completed for the STG environments. However, due to a technical issue with IRW-STG, we are unable to proceed with its maintenance at this time. The IRW-STG maintenance will be rescheduled for the next available maintenance window. Thank you for your patience and understanding.
Nov 7, 13:49 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 12:43 UTC
Update - The scheduled maintenance activities are still in progress. We may need to extend the maintenance window by approximately 45 minutes to 1 hour to complete the remaining activities. We will continue to monitor the progress and provide further updates accordingly.
Nov 7, 11:53 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

FFZ STG
IAZ STG
IRW STG
LDZ STG
NVZ STG
TTZ STG
WAZ STG

Maintenance Window
Start Date/Time: Nov 07, 2026 10:00 UTC
End Date/Time: Nov 07, 2026 12:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 6, 20:35 UTC
Ivanti Neurons for ITSM Database Infrastructure Upgrade Maintenance - CZero PRD
Completed - The scheduled maintenance has been completed.
Nov 7, 13:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. This maintenance is to perform database infrastructure upgrades and maintenance.

Start Time: 11/07/26 08:00 UTC
Estimated End Time: 11/07/26 12:00 UTC

Impact: Tenants will be unavailable during the duration of the maintenance.

For more information about the maintenance and its impacts, please visit: https://hub.ivanti.com/s/article/Neurons-for-ITSM-SQL-2025-Extended-Upgrade-Maintenance
Oct 16, 02:34 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3 Hotfix - NSZ, NVC STG and NVW, IRW TRY
Completed - The scheduled maintenance activities have been completed successfully. All post-maintenance validations are completed, and the services are operating as expected. The maintenance window is now officially closed.
Nov 7, 10:01 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 09:34 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 7, 09:20 UTC
Update - The scheduled maintenance activities are nearing completion. We are currently performing the final validations to ensure all services and components are functioning as expected. We will confirm the maintenance completion once the validation is successfully completed.
Nov 7, 08:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 01:41 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 01:41 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in:

NSZ STG
NVC STG

NVW TRY
IRW TRY

Maintenance Window
Start Date/Time: Nov 07, 2026 08:00 UTC
End Date/Time: Nov 07, 2026 10:00 UTC

Impact
Tenants will remain online during the maintenance window. However, users may experience intermittent latency, temporary disconnections, or session logouts and may need to sign in again.

Post Maintenance
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 6, 20:17 UTC
Ivanti Neurons for Secure Access and Zero Trust Maintenance - UAE - 2062834
Completed - The scheduled maintenance has been completed.
Nov 7, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Update - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in UAE. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Nov 7, 04:48 UTC
Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in UAE . Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Oct 29, 15:41 UTC
WAZ-STG Security Updates
Completed - The scheduled maintenance has been completed.
Nov 7, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:32 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

[WAZ-STG]

Maintenance Window
Start Date/Time: [Nov] [07], [2026] [4:30] UTC
End Date/Time: [Nov] [07], [2026] [6:30] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 5, 12:57 UTC
NVW-TRY Security Updates
Completed - The scheduled maintenance has been completed.
Nov 7, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:31 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

[NVW-TRY]

Maintenance Window
Start Date/Time: [Nov] [07], [2026] [4:30] UTC
End Date/Time: [Nov] [07], [2026] [6:30] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 5, 12:58 UTC
NVZ-Charter-STG-Security Updates
Completed - The scheduled maintenance has been completed.
Nov 7, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:30 UTC
Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions:

[NVZ-Charter -STG]

Maintenance Window
Start Date/Time: [Nov] [07], [2026] [4:30:00] UTC
End Date/Time: [Nov] [07], [2026] [6:30:00] UTC

Impact
Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Nov 3, 14:19 UTC
Ivanti Neurons for MDM Scheduled Maintenance: https://na2.mobileiron.com
Completed - The scheduled maintenance has been postponed to tomorrow.
Nov 7, 05:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on https://na2.mobileiron.com to upgrade the platform.

Impact
During the maintenance window, the following services may experience delays, degradation, or intermittent interruptions:

• New devices registrations
• Cloud Admin Portal access
• Cloud Self Service Portal access
• Scheduled reports and compliance actions
• Registered device check-in (managed devices will continue to operate normally)
• Registration email delivery may be delayed or, in some cases, fail

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046137
Oct 31, 18:02 UTC
Ivanti nZTA & nSA SAAS Emergency Upgrade Maintenance - CANADA Region
Completed - The scheduled maintenance has been completed.
Nov 7, 05:17 UTC
Update - The ongoing maintenance has been cancelled and no further changes will be performed. There was no impact to customer services. A revised maintenance schedule will be communicated separately
Nov 7, 05:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access.

Important Updates and Improvements

Critical Service Updates.

-------------------------------------
Impact :
Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users
No disruption for VPN end users running 22.7R2.5 or above.
Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.
------------------------------------------
Nov 5, 11:41 UTC
Ivanti nZTA & nSA SAAS Emergency Upgrade Maintenance - EMEA Region
Completed - The scheduled maintenance has been completed.
Nov 7, 05:17 UTC
Update - The ongoing maintenance has been cancelled and no further changes will be performed. There was no impact to customer services. A revised maintenance schedule will be communicated separately
Nov 7, 05:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:50 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access.

Important Updates and Improvements

Critical Service Updates.

-------------------------------------
Impact :
Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users
No disruption for VPN end users running 22.7R2.5 or above.
Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.
------------------------------------------
Nov 5, 11:38 UTC
Ivanti nZTA & nSA SAAS Emergency Upgrade Maintenance - AMERICAS Region
Completed - The scheduled maintenance has been completed.
Nov 7, 05:17 UTC
Update - The ongoing maintenance has been cancelled and no further changes will be performed. There was no impact to customer services. A revised maintenance schedule will be communicated separately
Nov 7, 05:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:15 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access.

Important Updates and Improvements

Critical Service Updates.

-------------------------------------
Impact :
Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users
No disruption for VPN end users running 22.7R2.5 or above.
Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.
------------------------------------------
Nov 5, 11:42 UTC
Ivanti nZTA & nSA SAAS Emergency Upgrade Maintenance - UAE Region
Completed - The scheduled maintenance has been completed.
Nov 7, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:35 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access.

Important Updates and Improvements

Critical Service Updates.

-------------------------------------
Impact :
Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users
No disruption for VPN end users running 22.7R2.5 or above.
Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.
------------------------------------------
Nov 5, 11:35 UTC
Ivanti nZTA & nSA SAAS Emergency Upgrade Maintenance - APAC Region
Completed - The scheduled maintenance has been completed.
Nov 7, 04:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access.

Important Updates and Improvements

Critical Service Updates.

-------------------------------------
Impact :
Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users
No disruption for VPN end users running 22.7R2.5 or above.
Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.
------------------------------------------
Nov 5, 11:30 UTC

Nov 6, 2026

Ivanti Neurons for MDM Scheduled Maintenance: https://ap1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Nov 6, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 16:30 UTC
Scheduled - Ivanti will be performing maintenance on https://ap1.mobileiron.com to upgrade the platform.

Impact
During the maintenance window, the following services may experience delays, degradation, or intermittent interruptions:

• New devices registrations
• Cloud Admin Portal access
• Cloud Self Service Portal access
• Scheduled reports and compliance actions
• Registered device check-in (managed devices will continue to operate normally)
• Registration email delivery may be delayed or, in some cases, fail

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046144
Oct 16, 06:21 UTC
Ivanti Neurons Platform : AppControl for Neurons Engine.
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 11:00 UTC
Scheduled - Ivanti will be performing an update to the App Control Agent Engine. This is an agent-side update that brings new features and improvements from the latest Neurons Engine release.
Impact:
Existing Installations: A system reboot will be required after the engine upgrade is applied. This may result in a brief service interruption on affected devices.
New Installations: New installations of the App Control Agent will not require a reboot and will operate as normal immediately.
Action Required:
No manual update is needed. The upgrade will be applied automatically by the Agent
Nov 2, 04:57 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

NVF PRD - Connectivity Issues
Resolved - This incident has been resolved.
Nov 4, 19:43 UTC
Identified - We have identified the cause of the connectivity issues affecting some customers and are actively implementing a fix. We are seeing service recover and will continue monitoring until the issue is fully resolved.
Nov 4, 18:39 UTC
Investigating - We are investigating reports of connectivity issues affecting customers hosted in the NVF landscape. Some customers may be unable to access their Ivanti Neurons for ITSM environment due to DNS resolution issues or other related errors.

Our teams are actively investigating the issue and we will provide additional updates as more information becomes available.
Nov 4, 17:49 UTC

Nov 3, 2026

IRW PRD - Intermittent Email Issues
Resolved - Corrective action has been completed and email processing in the IRW PRD landscape has returned to normal. We have continued to monitor the environment and have confirmed that services remain stable. This incident is now resolved.
Nov 3, 20:19 UTC
Identified - We have identified a potential contributing factor and have taken corrective action. We are monitoring the environment and validating that email processing has returned to normal. We will provide further updates as more information becomes available.
Nov 3, 17:59 UTC
Investigating - We are investigating reports of intermittent email processing issues in the IRW PRD landscape. Further updates will be provided as more information becomes available.
Nov 3, 15:19 UTC
Neurons NVU AKS Update- SRE 2047523
Completed - The scheduled maintenance has been completed.
Nov 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 08:00 UTC
Scheduled - Neurons Platform AKS update will be performed on the NVU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Oct 28, 04:46 UTC
Ivanti Neurons for MDM Scheduled Access Maintenance: https://access-eu1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Nov 3, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 02:30 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-eu1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2054229
Oct 26, 12:51 UTC

Nov 2, 2026

Neurons MLU AKS Update- SRE 2047523
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 UTC
Scheduled - Neurons Platform AKS update will be performed on the MLU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Oct 28, 04:45 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3.1.2 Hotfix - FFZ, IAZ, IRW, NVZ, TTZ, WAZ STG
Completed - The scheduled maintenance has been completed.
Nov 2, 06:13 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 2, 06:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 05:00 UTC
Scheduled - Ivanti will be performing emergency maintenance on your Ivanti Service Manager tenant hosted in:

FFZ STG
IAZ STG
IRW STG
NVZ STG
TTZ STG
WAZ STG

Maintenance Window
Start Date/Time: Nov2, 2026 05:00 UTC
End Date/Time: Nov2, 2026 07:00 UTC

Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 29, 19:28 UTC

Nov 1, 2026

Ivanti Neurons for ITSM 2026.3.1.0 Upgrade - WAZ PRD
Completed - The scheduled maintenance has been completed.
Nov 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 07:01 UTC
Scheduled - RESCHEDULED
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

WAZ PRD

Maintenance Window
Start Date/Time: Nov 01, 2026 07:00 UTC
End Date/Time: Nov 01, 2026 11:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 9, 20:48 UTC
RESCHEDULED - Ivanti Neurons for ITSM 2026.3.1.1 Upgrade - IAZ PRD
Completed - The scheduled maintenance has been completed.
Nov 1, 10:35 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 1, 10:23 UTC
Update - Maintenance activities are nearing completion. We are performing the final checks and will notify everyone once all tenants are fully operational.
Nov 1, 10:11 UTC
Update - Deployment is currently in progress. We will continue to monitor the activities and keep everyone updated on further progress.
Nov 1, 10:02 UTC
Update - Maintenance is currently in progress, and all activities are proceeding smoothly as planned. We will continue to monitor the progress and keep you updated on any further developments.
Nov 1, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 07:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

IAZ PRD

Maintenance Window
Start Date/Time: Nov 1, 2026 07:00 UTC
End Date/Time: Nov 1, 2026 11:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 26, 19:43 UTC
Ivanti Neurons for ITSM 2026.3.1.0 Upgrade - TTZ PRD
Completed - The scheduled maintenance has been completed.
Nov 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 05:00 UTC
Scheduled - RESCHEDULED - Please read below as the date has been changed

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

TTZ PRD

Maintenance Window
Start Date/Time: Nov 01, 2026 05:00 UTC
End Date/Time: Nov 01, 2026 09:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 13, 17:01 UTC
Ivanti Neurons for MDM Scheduled Access Maintenance: https://access-na1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Nov 1, 04:04 UTC
Update - Maintenance has been postponed to 8th Nov 2026. Apologies for the inconvenience caused.
Nov 1, 04:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 03:30 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-na1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046206
Oct 18, 05:17 UTC
RESCHEDULED - Ivanti Neurons for ITSM 2026.3.1.1 Upgrade - IRW PRD
Completed - Deployment has been completed successfully, and all validation checks have passed. All tenants are operational, and everything is functioning as expected.
Nov 1, 02:55 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 1, 02:42 UTC
Update - All deployment steps have been executed successfully. We are currently performing the final validation checks and will proceed with restoring tenant access once the validations are completed. We will share a confirmation once all tenants are operational.
Nov 1, 02:34 UTC
Update - Maintenance is currently in progress, and all activities are proceeding smoothly as planned. We will continue to monitor the progress and keep you updated on any further developments
Nov 1, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 01:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

IRW PRD

Maintenance Window
Start Date/Time: Nov 1, 2026 01:00 UTC
End Date/Time: Nov 1, 2026 05:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 26, 19:00 UTC

Oct 31, 2026

Ivanti Neurons for Secure Access and Zero Trust Maintenance - AMERICAS - 2051760
Completed - The scheduled maintenance has been completed.
Oct 31, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 15:00 UTC
Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in East US. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Oct 23, 21:10 UTC
Ivanti Neurons for ITSM 2026.3.1.0 Upgrade - NVZ PRD
Completed - The scheduled maintenance has been completed.
Oct 31, 10:53 UTC
Update - All maintenance activities have been completed successfully, and all tenants are operational.
Oct 31, 10:53 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 31, 10:46 UTC
Update - All planned activities have been completed, and maintenance removal is currently in progress. We will validate the tenants and share the final completion status shortly.
Oct 31, 10:39 UTC
Update - We require an additional 45 minutes to 1 hour to complete the remaining maintenance activities. We will keep you updated on the progress.
Oct 31, 09:48 UTC
Update - Maintenance is still in progress, and we need approximately one more hour to complete the deployment activities. We are extending the maintenance window and will keep you posted on further updates.
Oct 31, 09:18 UTC
Update - Maintenance is in progress, and all activities are proceeding smoothly. We will keep you updated on the progress.
Oct 31, 08:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 05:00 UTC
Scheduled - RESCHEDULED
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

NVZ PRD

Maintenance Window
Start Date/Time: Oct 31, 2026 05:00 UTC
End Date/Time: Oct 31, 2026 09:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 9, 20:43 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3.1.2 Hotfix - LDZ, NVC, NVZ CH PRD & STG
Completed - The scheduled maintenance has been completed.
Oct 31, 07:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 31, 06:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 05:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 19:24 UTC
Scheduled - *Correction on the date, this maintenance will take place Saturday Oct 31, 2026.

Ivanti will be performing emergency maintenance on your Ivanti Service Manager tenant hosted in:

LDZ PRD & STG
NVC PRD & STG
NVZ CH PRD & STG

Maintenance Window
Start Date/Time: Oct 31, 2026 05:00 UTC
End Date/Time: Oct 31, 2026 07:00 UTC

Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 29, 19:18 UTC
Ivanti Neurons for MDM Scheduled Maintenance: https://na3.mobileiron.com
Completed - The scheduled maintenance has been completed.
Oct 31, 04:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 UTC
Scheduled - Ivanti will be performing maintenance on https://na3.mobileiron.com to upgrade the platform.

Impact
During the maintenance window, the following services may experience delays, degradation, or intermittent interruptions:

• New devices registrations
• Cloud Admin Portal access
• Cloud Self Service Portal access
• Scheduled reports and compliance actions
• Registered device check-in (managed devices will continue to operate normally)
• Registration email delivery may be delayed or, in some cases, fail

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2047270
Oct 16, 15:44 UTC
Ivanti Neurons for Secure Access and Zero Trust Maintenance - APAC - 2051771
Completed - The scheduled maintenance has been completed.
Oct 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 03:00 UTC
Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in Southeast Asia. Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window.
Oct 23, 21:13 UTC
Ivanti Neurons for ITSM 2026.3.1.0 Upgrade - FFZ PRD
Completed - Scheduled maintenance is now complete.
Oct 31, 03:02 UTC
Update - The system upgrade is taking a bit longer to complete than originally anticipated. We are extending the maintenance window 2 hours, but will update this status if we complete early.
Oct 31, 01:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 UTC
Scheduled - RESCHEDULED
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:

FFZ PRD

Maintenance Window
Start Date/Time: Oct 30, 2026 22:00 UTC
End Date/Time: Oct 31, 2026 02:00 UTC

Impact
During the maintenance window, all tenants will be offline and unavailable.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below.

Product/Release Documentation
Ivanti Enterprise Service Management Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 12, 17:58 UTC

Oct 30, 2026

Ivanti Neurons for MDM Scheduled Maintenance: https://eu1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Oct 30, 22:27 UTC
Update - We are extending the maintenance window due to unexpected complications encountered during the maintenance activities.
Oct 30, 21:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 UTC
Scheduled - Ivanti will be performing maintenance on https://eu1.mobileiron.com to upgrade the platform.

Impact
During the maintenance window, the following services may experience delays, degradation, or intermittent interruptions:

• New devices registrations
• Cloud Admin Portal access
• Cloud Self Service Portal access
• Scheduled reports and compliance actions
• Registered device check-in (managed devices will continue to operate normally)
• Registration email delivery may be delayed or, in some cases, fail

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046139
Oct 16, 06:18 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3.1.2 Hotfix - NSZ PRD & STG
Completed - The scheduled maintenance has been completed.
Oct 30, 15:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 14:00 UTC
Scheduled - Ivanti will be performing emergency maintenance on your Ivanti Service Manager tenant hosted in:

NSZ PRD
NSZ STG

Maintenance Window
Start Date/Time: Oct 30, 2026 14:00 UTC
End Date/Time: Oct 30, 2026 16:00 UTC

Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 29, 19:05 UTC
Emergency Maintenance - Ivanti Neurons for ITSM 2026.3.1.2 Hotfix - TRY & CZERO
Completed - We have successfully completed the Ivanti Neurons for ITSM 2026.3.1.2 Hotfix upgrade. Everything is working as expected, and no issues have been identified.
Oct 30, 06:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 05:00 UTC
Scheduled - Ivanti will be performing emergency maintenance on your Ivanti Service Manager tenant hosted in:

TRY Landscapes
CZERO STG & PRD

Maintenance Window
Start Date/Time: Oct 30, 2026 05:00 UTC
End Date/Time: Oct 30, 2026 07:00 UTC

Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.

While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.

If you still continue to have issues please contact support via the details below:

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support
Oct 29, 16:57 UTC

Oct 29, 2026

Ivanti Neurons for MDM ReScheduled Maintenance: https://uk1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Oct 29, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 UTC
Scheduled - Ivanti has rescheduled the maintenance on https://uk1.mobileiron.com to upgrade the platform.

Impact
During the maintenance window, the following services may experience delays, degradation, or intermittent interruptions:

• New devices registrations
• Cloud Admin Portal access
• Cloud Self Service Portal access
• Scheduled reports and compliance actions
• Registered device check-in (managed devices will continue to operate normally)
• Registration email delivery may be delayed or, in some cases, fail

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2037971
Oct 22, 20:20 UTC
Neurons UKU AKS Update- SRE 2047523
Completed - The scheduled maintenance has been completed.
Oct 29, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 UTC
Scheduled - Neurons Platform AKS update will be performed on the UKU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Oct 22, 13:46 UTC

Oct 28, 2026

Neurons FRU AKS Update- SRE 2047523
Completed - The scheduled maintenance has been completed.
Oct 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:00 UTC
Scheduled - Neurons Platform AKS update will be performed on the FRU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Oct 20, 12:40 UTC

Oct 27, 2026

Emergency Maintenance: Ivanti Neurons Platform -- MLU, TKU -- Infrastructure Maintenance (2035954)
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on Neurons Platform for the MLU, TKU environments. A brief interruption in all features that utilize MQTT to communicate to agents can be expected.
Oct 26, 21:39 UTC
IRW-PRD – Email Service Issue
Resolved - The email service issue in IRW-PRD has been resolved, and the service has remained stable during the monitoring period. No further issues have been observed.
Oct 27, 11:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 08:06 UTC
Investigating - We identified an issue affecting the email service in IRW-PRD. A fix has been implemented and the service is currently operational. We are continuing to closely monitor the environment to confirm stability.
Oct 26, 08:05 UTC
Neurons TTU AKS Update- SRE 2047523
Completed - The scheduled maintenance has been completed.
Oct 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 UTC
Scheduled - Neurons Platform AKS update will be performed on the TTU environment.

During the maintenance window, service availability may be impacted while the underlying AKS infrastructure is updated.
Oct 20, 12:37 UTC
Emergency Maintenance: Ivanti Neurons Platform -- NVU, TTU -- Infrastructure Maintenance (2035954)
Completed - The scheduled maintenance has been completed.
Oct 27, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on Neurons Platform for the NVU, TTU environments. A brief interruption in all features that utilize MQTT to communicate to agents can be expected.
Oct 26, 21:36 UTC
ACTION REQUIRED: Ivanti Neurons for MDM Scheduled Access Maintenance: https://access-eu1.mobileiron.com
Completed - The scheduled maintenance has been completed.
Oct 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 02:30 UTC
Update - SSL certificates used for Ivanti Access VPN endpoints expire on October 31 2026. These certificates will be renewed by Ivanti SRE during upgrade. However Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2026-2027
Oct 19, 12:00 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-eu1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

See the release highlights: https://help.ivanti.com/mi/help/en_us/cld/8x/rn/MICloudReleaseNotes/New_features_summary.htm

Tracking Work Item: 2046203
Oct 16, 08:51 UTC
Ivanti Neurons for MDM Emergency Maintenance for https://login.mobileiron.com
Completed - The scheduled maintenance has been completed.
Oct 27, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 UTC
Scheduled - Ivanti will be performing an emergency maintenance on our Ivanti Neurons for MDM Global Lookup Service https://login.mobileiron.com.

Impact
During the maintenance customers may experience periods of connectivity timeouts with new device registration or logging into https://login.mobileiron.com.

Tracking Work Item: 2054385
Oct 26, 20:54 UTC
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