Update - We are extending the deployment window. Apologies for the inconvenience. we will keep you posted on the progress.
Mar 19, 2024 - 07:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2024 04:30-14:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 19, 2024 04:30 UTC
End Date/Time: Mar 19, 2024 08:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 19, 2024 04:30-14:30 UTC
Update - We are continuing to investigate this issue.
Mar 18, 2024 - 05:22 UTC
Investigating - We are currently investigating this issue.
Mar 14, 2024 - 19:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 2024 - 14:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 11, 2024 - 13:47 UTC
Investigating - Customers on Ivanti Neurons for MDM NA3 (https://na3.mobileiron.com) are experiencing an outage

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Mar 11, 2024 - 12:41 UTC
Investigating - Schedule Update: The ITSM 2023.4 Release deployment schedule is delayed and Ivanti will publish an update at minimum of five business days before the upgrade.

We sincerely apologize for any inconvenience this delay may cause, and we appreciate your patience and understanding during this time.

Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit Ivanti Global Support

Thank you for your continued support and trust in our services.

Mar 15, 2024 - 16:13 UTC
Update - Post HF#5 update, the LDZ PRD is under observation.
Mar 11, 2024 - 09:31 UTC
Update - Post HF#4 update, the LDZ PRD is under observation.
Mar 04, 2024 - 19:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 2024 - 03:12 UTC
Investigating - We are currently investigating this issue.
Feb 12, 2024 - 08:35 UTC
Update - Update: Implemented HF#5 and it is under observation
Mar 09, 2024 - 18:27 UTC
Update - Post HF#4 update, the NSZ PRD is under observation.
Mar 04, 2024 - 19:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 2024 - 13:49 UTC
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 08:35 UTC
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 08:34 UTC
Investigating - We are currently investigating this issue.
Feb 12, 2024 - 08:27 UTC
Monitoring - The Ivanti PulseOne Cloud product will be shut down permanently on on 31 March 2024 at 23:59 UTC. Please refer to

https://forums.ivanti.com/s/article/KB45599?language=en_US

for more details.

Mar 05, 2024 - 16:09 UTC
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
BYOD Portal ? Operational
90 days ago
100.0 % uptime
Today
Cherwell Software Operational
90 days ago
100.0 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
US AMS ? Operational
90 days ago
100.0 % uptime
Today
US Datacenter ? Operational
90 days ago
100.0 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
100.0 % uptime
Today
APAC Datacenter ? Operational
90 days ago
100.0 % uptime
Today
Canada Datacenter ? Operational
90 days ago
100.0 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Connected Cloud Operational
90 days ago
100.0 % uptime
Today
https://de.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://m.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
Core to Cloud Migration Services Operational
90 days ago
99.99 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
99.98 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Operational
90 days ago
100.0 % uptime
Today
Neurons (MLU) Operational
90 days ago
100.0 % uptime
Today
Neurons (NVU) Operational
90 days ago
100.0 % uptime
Today
Neurons (UKU) Operational
90 days ago
100.0 % uptime
Today
Neurons (FRU) Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Manager / Ivanti Asset Manager Under Maintenance
90 days ago
99.98 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
Service Manager / Asset Manager (FFZ) Operational
90 days ago
99.97 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
99.91 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
99.92 % uptime
Today
Service Manager / Asset Manager (NVW) Operational
90 days ago
99.97 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
MobileIron Access Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
MobileIron Cloud Degraded Performance
90 days ago
99.6 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
99.13 % uptime
Today
https://na3.mobileiron.com ? Degraded Performance
90 days ago
99.83 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
97.06 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
99.99 % uptime
Today
MobileIron Threat Defense Management zConsole Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access / Zero Trust Access ? Operational
90 days ago
99.97 % uptime
Today
AMERICAS Operational
90 days ago
99.95 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
99.91 % uptime
Today
UAE ? Operational
90 days ago
100.0 % uptime
Today
CANADA Operational
90 days ago
100.0 % uptime
Today
PulseOne Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL instance(s) in West Europe.

Start time 20/3/2024 16:00:00

End Time 21/3/2024 07:00:00

Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window

Posted on Mar 19, 2024 - 11:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 12:36 UTC
Update - The maintenance has been postponed to March 21, 2024 at 02:00 UTC.
Mar 12, 2024 - 12:02 UTC
Scheduled - Ivanti will be performing a maintenance on https://eu1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Mar 07, 2024 - 11:35 UTC
Neurons UKU AKS Upgrade - SRE-169418 Mar 21, 2024 18:00-21:00 UTC
Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform UKU environment.
Posted on Mar 11, 2024 - 17:25 UTC
Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Posted on Mar 05, 2024 - 11:22 UTC
Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL instance(s) in Canada Central .

Start time 22/3/2024 21:00:00

End Time 23/3/2024 12:00:00

Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window

Posted on Mar 19, 2024 - 11:27 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Posted on Mar 18, 2024 - 05:19 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Posted on Mar 18, 2024 - 05:17 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Posted on Mar 18, 2024 - 05:10 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Posted on Mar 18, 2024 - 05:21 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Posted on Mar 18, 2024 - 05:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2024 - 20:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 23, 2024 04:00 UTC
End Date/Time: Mar 23, 2024 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 2024 - 21:27 UTC
Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On March 23rd , 2024, the SSL certificate for "Ivanticloud.com" Domain will be updated in the Production landscape. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date, in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivanticloud-com-2024.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all Production tenants with Domain “Ivanticloud.com” starting 10:30 AM UTC March 23rd, 2024, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact

Posted on Mar 08, 2024 - 07:12 UTC
Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Posted on Mar 05, 2024 - 11:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 08, 2024 - 06:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2024 - 19:59 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 24, 2024 03:30 UTC
End Date/Time: Mar 24, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 2024 - 21:23 UTC
Neurons NVU AKS Upgrade - SRE-169419 Mar 25, 2024 18:00-21:00 UTC
Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.
Posted on Mar 11, 2024 - 17:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 01, 2024 - 21:07 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 27, 2024 05:00 UTC
End Date/Time: Mar 27, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 2024 - 19:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2024 - 19:40 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2024 - 19:37 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZPRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 30, 2024 04:00 UTC
End Date/Time: Mar 30, 2024 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 2024 - 21:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 06, 2024 - 21:25 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 31, 2024 08:30 UTC
End Date/Time: Mar 31, 2024 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 2024 - 21:25 UTC
Ivanti PulseOne Cloud - Permanent Shut Down Mar 31, 2024 23:45 - Apr 1, 2024 00:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2024 - 16:06 UTC
Scheduled - The Ivanti PulseOne Cloud product will be shut down permanently on on 31 March 2024 at 23:59 UTC. Please refer to

https://forums.ivanti.com/s/article/KB45599?language=en_US

for more details.

Mar 01, 2024 - 20:24 UTC
Service/Asset Manager - FFZ PRD Response Time
Fetching
Service/Asset Manager - IAZ PRD Response Time
Fetching
Service/Asset Manager - IRW PRD Response Time
Fetching
Service/Asset Manager - LDZ PRD Response Time
Fetching
Service/Asset Manager - NSZ PRD Response Time
Fetching
Service/Asset Manager - NVF PRD Response Time
Fetching
Service/Asset Manager - NVZ PRD Response Time
Fetching
Service/Asset Manager - TTZ PRD Response Time
Fetching
Service/Asset Manager - WAZ PRD Response Time
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Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 UTC
Update - The maintenance has been postponed to March 18, 2024, at 12:00 UTC.
Mar 11, 05:32 UTC
Scheduled - Ivanti will be migrating the following services from Amazon Web Services to Microsoft Azure:

https://ap.aphid.mobileiron.com
https://vela-ap1.mc6.co

These endpoints provide the following functionality to the https://ap1.mobileiron.com and https://ap2.mobileiron.com MDM cluster:

iTunes App Store updates
Notification services for on-premise Connectors and Sentries

The MDM clusters, https://ap1.mobileiron.com and https://ap2.mobileiron.com, will not be migrated at this time, only the services listed above that support the cluster.

The maintenance is scheduled to take 12 hours. Throughout the migration customers may experience impact to the following services:

- Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
- Administrators may be unable to register new Sentries or Connectors
- Configuration changes for LDAP servers and Sentries may be delayed
- LDAP synchronization may be delayed for fail to complete
- Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/IP-Changes-for-MDM-Supporting-Services

Feb 14, 14:05 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform MLU environment.
Mar 11, 17:27 UTC
Resolved - This incident has been resolved.
Mar 18, 18:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ STG

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 18, 2024 02:00 UTC
End Date/Time: Mar 18, 2024 05:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 18, 01:08 UTC
Resolved - This incident has been resolved.
Mar 18, 04:53 UTC
Monitoring - Cluster has been stable for the past 2 days and we will continue to monitor
Mar 14, 03:38 UTC
Update - Cluster has been stable for the past 13 hours and we will continue to monitor and investigate situation.
Mar 12, 05:23 UTC
Update - Ivanti Site Reliability Engineering and Development are continuing to investigate and will provide an update when additional information is available.
Mar 11, 14:56 UTC
Investigating - We are currently investigating this issue.
Mar 9, 01:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 23:15 UTC
Update - We are continuing to investigate this issue.
Mar 8, 22:30 UTC
Investigating - A number of Ivanti Neurons for MDM customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Mar 8, 22:27 UTC
Resolved - This incident has been resolved.
Mar 18, 04:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 08:43 UTC
Update - We are continuing to investigate this issue.
Mar 15, 08:13 UTC
Update - We are continuing to investigate this issue.
Mar 15, 06:28 UTC
Investigating - We are currently investigating a service degradation in EU1 for the Neurons for MDM product.

Customers may notice slowness or intermittent errors in the administrative portal, API calls, device registrations, and external integrations.

Mar 15, 06:26 UTC
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 17, 2024, 18:30 UTC.
End Date/Time: Mar 17, 2024, 19:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 17, 14:02 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Mar 5, 11:18 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:30 UTC
Scheduled - As we have identified our BIDS ports as having intermediate connectivity, we are planning to upgrade the latest version(9.3.9.28706) in order to resolve this issue.
Mar 12, 08:52 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 UTC
Scheduled - Ivanti will be migrating the following services from Amazon Web Services to Microsoft Azure:

https://capella.mobileiron.com

These endpoints provide the following functionality for all Ivanti Neurons for MDM clusters:

Certificate signing requests and Client application notifications

The Ivanti Neurons for MDM clusters will not be migrated at this time, only the services listed above that support the clusters.

The maintenance is scheduled to take 24 hours. Throughout the migration customers may experience impact to the following services:

- Policy compliance notifications may be delayed
- Certificate Signing Requests will be unavailable


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/IP-Changes-for-MDM-Supporting-Services

Feb 14, 14:25 UTC
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 23:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:33 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 16, 2024, 21:30 UTC.
End Date/Time: Mar 16, 2024, 23:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 16, 21:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:30 UTC
Scheduled - Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On March 16th, 2024, the SSL certificate for "Ivanticloud.com" Domain will be updated in the STG/UAT landscape. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date, in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivanticloud-com-2024.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all STG/UAT tenants with Domain “Ivanticloud.com” starting 10:30 AM UTC March 16th, 2024, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact

Mar 8, 07:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 11:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 16, 2024, 11:30 UTC.
End Date/Time: Mar 16, 2024, 12:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 16, 11:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:01 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://eu1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Mar 5, 11:15 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:01 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: March 15, 2024 at 8:00:00 pm MDT
End Date and Time: March 16, 2024 at 2:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 6, 15:38 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: March 15, 2024 at 8:00:00 pm GMT
End Date and Time: March 16, 2024 at 2:00:00 am GMT

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 6, 15:35 UTC
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 16:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: March 16, 2024 at 2:00:00 am AEST
End Date and Time: March 16, 2024 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 15, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ STG

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: March 15, 2024 18:30 UTC
End Date/Time: March 15, 2024 21:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 15, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: March 15, 2024 at 5:00:00 am MDT
End Date and Time: March 15, 2024 at 11:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 6, 14:52 UTC
Resolved - This incident has been resolved.
Mar 15, 10:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 09:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 09:03 UTC
Investigating - We are currently investigating this issue.
Mar 15, 08:41 UTC
Completed - cancelled-testing
Mar 15, 09:39 UTC
Scheduled - update-testing
Mar 15, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:37 UTC
Scheduled - updating--testing
Mar 15, 09:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:36 UTC
Scheduled - testing status page functionality
Mar 15, 09:33 UTC
Completed - Schedule is cancelled
Mar 15, 08:32 UTC
Update - Schedule Update: The ITSM 2023.4 Release deployment scheduled on 17th March 2024 02:00 AM UTC is cancelled and Ivanti will publish an update at minimum of five business days before the upgrade.

We sincerely apologize for any inconvenience this delay may cause, and we appreciate your patience and understanding during this time.

Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit Ivanti Global Support

Thank you for your continued support and trust in our services.

Mar 14, 20:42 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 17, 2024 02:00 UTC
End Date/Time: Mar 17, 2024 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 14, 20:41 UTC
Completed - Schedule is cancelled
Mar 15, 08:32 UTC
Update - Schedule is cancelled
Mar 14, 19:15 UTC
Update - Schedule Update: The ITSM 2023.4 Release deployment scheduled on 16th March 2024 03:30 AM UTC is cancelled and Ivanti will publish an update at minimum of five business days before the upgrade.

We sincerely apologize for any inconvenience this delay may cause, and we appreciate your patience and understanding during this time.

Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit Ivanti Global Support

Thank you for your continued support and trust in our services.

Mar 14, 19:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 06:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 19:55 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in WAZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 16, 2024 03:30 UTC
End Date/Time: Mar 16, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 21:18 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 UTC
Scheduled - Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Mar 11, 20:18 UTC
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform FRU environment.
Mar 11, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:00 UTC
Scheduled - Ivanti will be migrating the following services from Amazon Web Services to Microsoft Azure:

https://eu.aphid.mobileiron.com
https://vela-eu1.mc6.co

These endpoints provide the following functionality to the https://eu1.mobileiron.com MDM cluster:

iTunes App Store updates
Notification services for on-premise Connectors and Sentries

The MDM cluster https://eu1.mobileiron.com will not be migrated at this time, only the services listed above that support the cluster.

The maintenance is scheduled to take 12 hours. Throughout the migration customers may experience impact to the following services:

- Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
- Administrators may be unable to register new Sentries or Connectors
- Configuration changes for LDAP servers and Sentries may be delayed
- LDAP synchronization may be delayed for fail to complete
- Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/IP-Changes-for-MDM-Supporting-Services

Feb 14, 14:14 UTC
Mar 13, 2024
Resolved - Upgraded to Latest version
Mar 13, 13:43 UTC
Update - We are continuing to investigate this issue.
Mar 11, 11:59 UTC
Investigating - As we have identified our BIDS ports as having intermediate connectivity, we are planning to upgrade the latest version(9.3.9.28706) in order to resolve this issue.
Mar 11, 11:56 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 01:00 UTC
Scheduled - Ivanti will be migrating the following services from Amazon Web Services to Microsoft Azure:

https://na.aphid.mobileiron.com
https://vela-na1.mc6.co

These endpoints provide the following functionality to the https://na1.mobileiron.com, https://na2.mobileiron.com, and https://na3.mobileiron.com MDM cluster:

iTunes App Store updates
Notification services for on-premise Connectors and Sentries

The MDM clusters, https://na1.mobileiron.com, https://na2.mobileiron.com, and https://na3.mobileiron.com, will not be migrated, only the services listed above that support the cluster.

The maintenance is scheduled to take 12 hours. Throughout the migration customers may experience impact to the following services:

- Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
- Administrators may be unable to register new Sentries or Connectors
- Configuration changes for LDAP servers and Sentries may be delayed
- LDAP synchronization may be delayed for fail to complete
- Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/IP-Changes-for-MDM-Supporting-Services

Feb 14, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 04:30 UTC
Scheduled - As we have identified our BIDS ports as having intermediate connectivity, we are planning to upgrade the latest version(9.3.9.28706) in order to resolve this issue.
Mar 11, 12:01 UTC
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 19:59 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 12, 2024 05:00 UTC
End Date/Time: Mar 12, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 20:01 UTC
Resolved - This incident has been resolved.
Mar 12, 03:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 14:24 UTC
Investigating - We are currently investigating a service degradation in EU1 for the Neurons for MDM product.

Customers may notice slowness or intermittent errors in the administrative portal, API calls, device registrations, and external integrations.

Mar 8, 10:04 UTC
Mar 11, 2024
Completed - The scheduled maintenance has been postponed.
Mar 11, 13:08 UTC
Update - The maintenance has been postponed. A new date will be announced at a later time.
Mar 11, 13:07 UTC
Scheduled - Ivanti will be migrating the following service from Amazon Web Services to Microsoft Azure:

https://sandbox.mobileiron.com

This migration includes the network, processing, and storage components.

The maintenance is scheduled to take 24 hours. Throughout the migration customers will experience impact to the following services:

- Login to the administrative portal
- Login to the user portal
- New device registrations
- Device check-ins
- Configuration changes
- Configuration and application delivery
- Device migrations
- API functionality
- 3rd party integrations

https://sandbox.mobileiron.com will continue to reside in the same geographic region in Microsoft Azure as it currently does in Amazon Web Services.


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/FAQ-Neurons-for-MDM-Migration-from-AWS-to-Microsoft-Azure

Feb 14, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 21:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 19:47 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 11, 2024 05:00 UTC
End Date/Time: Mar 11, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jan 27, 19:55 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:41 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC(C1) PRD.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 11, 2024, 03:30 UTC.
End Date/Time: Mar 11, 2024, 04:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 10, 06:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 02:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:39 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ PRD.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 11, 2024, 02:30 UTC.
End Date/Time: Mar 11, 2024, 03:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 10, 06:16 UTC
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:31 UTC
Scheduled - We will be performing Security Updates for February 2024 on C1 PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:15 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:30 UTC
Scheduled - We will be performing Security Updates for February 2024 on IAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:37 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC(C1) STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 10, 2024, 09:30 UTC.
End Date/Time: Mar 10, 2024, 10:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 10, 06:14 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:34 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 10, 2024, 08:30 UTC.
End Date/Time: Mar 10, 2024, 09:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 10, 06:13 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 10, 06:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in WAZ STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 10, 2024, 07:30 UTC.
End Date/Time: Mar 10, 2024, 08:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 10, 06:12 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 03:00 UTC
Scheduled - We will be performing Security Updates for February 2024 on FFZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:12 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 10, 2024, 03:30 UTC.
End Date/Time: Mar 10, 2024, 04:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 9, 18:56 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 10, 2024, 01:30 UTC.
End Date/Time: Mar 10, 2024, 02:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 9, 18:50 UTC
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 17:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ PRD.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 9, 2024, 17:30 UTC.
End Date/Time: Mar 9, 2024, 18:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 9, 07:18 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:30 UTC
Scheduled - We will be performing Security Updates for February 2024 on TTZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:11 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:30 UTC
Scheduled - We will be performing Security Updates for February 2024 on TTZ PRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na3.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Feb 27, 04:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 UTC
Scheduled - We will be performing Security Updates for February 2024 on LDZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ PRD.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 9, 2024, 05:30 UTC.
End Date/Time: Mar 9, 2024, 06:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 8, 20:22 UTC
Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 18:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ STG.

Impact
During the maintenance window, all tenants will remain online and available. Users may experience minor latency.

Maintenance Window
Start Date/Time: Mar 8, 2024, 18:30 UTC.
End Date/Time: Mar 8, 2024, 19:30 UTC.

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 8, 18:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 14:00 UTC
Scheduled - Ivanti will be migrating the following services from Amazon Web Services to Microsoft Azure:

https://capella-sb.mobileiron.com
https://sb.aphid.mobileiron.com
https://vela-sandbox.mc6.co

These endpoints provide the following functionality to the https://sandbox.mobileiron.com MDM cluster:

iTunes App Store updates
Notification services for on-premise Connectors and Sentries
Certificate signing requests and Client application notifications

The MDM cluster, https://sandbox.mobileiron.com, will not be migrated at this time, only the services listed above that support the cluster.

The maintenance is scheduled to take 24 hours. Throughout the migration customers may experience impact to the following services:

- Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
- Administrators may be unable to register new Sentries or Connectors
- Configuration changes for LDAP servers and Sentries may be delayed
- LDAP synchronization may be delayed for fail to complete
- Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications
- Policy compliance notifications may be delayed
- Certificate Signing Requests will be unavailable


For more information, please review the following knowledge base article:
https://forums.ivanti.com/s/article/IP-Changes-for-MDM-Supporting-Services

Feb 9, 22:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 07:30 UTC
Scheduled - We will be performing Security Updates for February 2024 on CZERO PRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Mar 5, 11:07 UTC
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:30 UTC
Scheduled - Ivanti will be performing a maintenance on https://sandbox.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Mar 7, 06:13 UTC
Resolved - This incident has been resolved.
Mar 7, 08:09 UTC
Investigating - Schedule Update:

The ITSM 2023.4 Release deployment scheduled on 8th March 2024 10:00 PM UTC is cancelled and will keep you promptly informed of developments on the next schedule.
We sincerely apologize for any inconvenience this delay may cause, and we appreciate your patience and understanding during this time.

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit
Ivanti Global Support

Thank you for your continued support and trust in our services.

Mar 6, 21:22 UTC
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://ap2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Feb 27, 04:55 UTC
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 UTC
Scheduled - Impact: During the maintenance window, there may be periods of service delay, degradation, or interruption.

The following activities may be impacted:
- New devices registration
- Cloud Admin Portal
- Cloud Self Service Portal
- Scheduled reports and compliance actions
- Registered device check-in (devices will continue to operate normally)
- App Catalog on the existing devices
- Access to Apps@Work

Mar 5, 18:46 UTC
Resolved - This incident has been resolved.
Mar 5, 13:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 09:44 UTC
Investigating - We are currently investigating this issue.
Mar 5, 09:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 14:49 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 14:22 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: Mar 05, 2024 02:00 UTC
End Date/Time: Mar 05, 2024 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2023.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 1, 14:18 UTC