Update - Site Reliability Engineering has stabilized the MLU environment. We continue to drive towards full recovery of the UKS environment.
Sep 17, 21:38 UTC
Sep 17, 21:38 UTC
Update - A number of Neurons customers on the UKS, NVZ and MLZ environment using Patch Intelligence are experiencing a degradation to the service. Customers may experience the Patch Intelligence page either unresponsive or slow with intermittent failures. We are continuing to work on a fix for this issue.
Site Reliability Engineering has stabilized the NVZ environment. We continue to drive towards full recovery of the UKS and MLZ environments.
Sep 17, 20:51 UTC
Site Reliability Engineering has stabilized the NVZ environment. We continue to drive towards full recovery of the UKS and MLZ environments.
Sep 17, 20:51 UTC
Update - Customers may experience the UKS patch intelligence page either unresponsive or slow with intermittent failures. We are continuing to work on a fix for this issue
Sep 16, 23:04 UTC
Sep 16, 23:04 UTC
Identified - A number of Neurons customers on the UKS environment using Patch Intelligence are experiencing a degradation to the service.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Sep 16, 19:31 UTC
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Sep 16, 19:31 UTC
Ivanti Service Manager
Operational
Service Manager (ORE)
Operational
Service Manager (NVA)
Operational
Service Manager (NVF)
Operational
Service Manager (FFT)
Operational
Service Manager (IRL)
Operational
Service Manager (SYD)
Operational
Service Manager (NSZ)
Operational
Service Manager (LDZ)
Operational
Service Manager (FFZ)
Operational
Service Manager (WAZ)
Operational
Service Manager (TTZ)
Operational
Service Manager (NVZ)
Operational
Ivanti Asset Manager
Operational
Asset Manager (ORE)
Operational
Asset Manager (NVA)
Operational
Asset Manager (FFT)
Operational
Asset Manager (IRL)
Operational
Asset Manager (SYD)
Operational
Asset Manager (NSZ)
Operational
Asset Manager (LDZ)
Operational
Service Manager (FFZ)
Operational
Asset Manager (WAZ)
Operational
Asset Manager (TTZ)
Operational
Asset Manager (NVZ)
Operational
Ivanti License Optimizer
Operational
License Optimizer (UKS)
Operational
License Optimizer (NVZ)
Operational
License Optimizer (MLZ)
Operational
Ivanti Neurons
Operational
Neurons (UKS)
Operational
Neurons (NVZ)
Operational
Neurons (MLZ)
Operational
Ivanti Service Desk
Operational
Service Desk (LDX)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service Manager 2021.3 Upgrade- NSZ STG
Sep 20, 10:30-14:30 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ STG.
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: Sept 20, 2021 10:30 UTC
End Date/Time: Sept 20, 2021 14:30 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2021.3 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Posted on Sep 16, 11:54 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: Sept 20, 2021 10:30 UTC
End Date/Time: Sept 20, 2021 14:30 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2021.3 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Posted on Sep 16, 11:54 UTC
Service Manager 2021.3 Upgrade- IRL STG
Sep 22, 02:30-06:30 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRL STG.
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: Sept 22, 2021 2:30 UTC
End Date/Time: Sept 22, 2021 6:30 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2021.3 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Posted on Sep 16, 12:02 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
Maintenance Window
Start Date/Time: Sept 22, 2021 2:30 UTC
End Date/Time: Sept 22, 2021 6:30 UTC
Product/Release Documentation
Ivanti Service Manager & Asset Manager 2021.3 Release Notes
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Posted on Sep 16, 12:02 UTC
Deprecation of TLS versions prior to v1.2 for inbound connections - NVF STG/UAT
Sep 22, 05:30-06:30 UTC
As part of Security requirement, Legacy/Insecure TLS versions (prior to v1.2) will be deprecated at Ivanti side for all the inbound connections in NVF STG/UAT ISM cloud environment, which mandates all incoming requests to TenantURL should not use lower TLS versions. This will not potentially impact any ISM functionality unless it has anything configured/installed to use only TLSv1.0 or TLSv1.1 explicitly on your servers such as Mail Servers, LDAP Servers, Heat connector, Voice Heat etc. which connects to ISM Tenant URL.
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 16:59 UTC
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 16:59 UTC
Deprecation of TLS versions prior to v1.2 for inbound connections - IRL STG/UAT
Sep 22, 05:30-06:30 UTC
As part of Security requirement, Legacy/Insecure TLS versions (prior to v1.2) will be deprecated at Ivanti side for all the inbound connections in IRL STG/UAT ISM cloud environment, which mandates all incoming requests to TenantURL should not use lower TLS versions. This will not potentially impact any ISM functionality unless it has anything configured/installed to use only TLSv1.0 or TLSv1.1 explicitly on your servers such as Mail Servers, LDAP Servers, Heat connector, Voice Heat etc. which connects to ISM Tenant URL.
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 15:26 UTC
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 15:26 UTC
Migration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) - *Sept 25, 2021 Customers Only*
Sep 25, 03:00-12:00 UTC
On Sept 25, 2021 (UTC time), Ivanti Cloud Operations will be moving Service Manager Cloud and/or Asset Manager Cloud tenants from the AWS data center, in North Virginia (NVA), to the Azure data center, in North Virginia (NVZ).
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Sept 25, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.
Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.
Maintenance Window
These times reflect the downtime for each tenant, respectively.
• PRD
Start Date/Time: Sept 25, 2021 03:00 UTC
End Date/Time: Sept 25, 2021 07:00 UTC
• STG/UAT
Start Date/Time: Sept 25, 2021 06:00 UTC
End Date/Time: Sept 25, 2021 12:00 UTC
Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasNVA@ivanti.com.
All VPN customers, please check for communication from VPNNVA@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
Posted on Sep 1, 07:39 UTC
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Sept 25, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.
Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.
Maintenance Window
These times reflect the downtime for each tenant, respectively.
• PRD
Start Date/Time: Sept 25, 2021 03:00 UTC
End Date/Time: Sept 25, 2021 07:00 UTC
• STG/UAT
Start Date/Time: Sept 25, 2021 06:00 UTC
End Date/Time: Sept 25, 2021 12:00 UTC
Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasNVA@ivanti.com.
All VPN customers, please check for communication from VPNNVA@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
Posted on Sep 1, 07:39 UTC
Migration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) - *Oct 2, 2021 Customers Only*
Oct 2, 03:00-12:00 UTC
On Oct 2, 2021 (UTC time), Ivanti Cloud Operations will be moving Service Manager Cloud and/or Asset Manager Cloud tenants from the AWS data center, in North Virginia (NVA), to the Azure data center, in North Virginia (NVZ).
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Oct 2, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.
Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.
Maintenance Window
These times reflect the downtime for each tenant, respectively.
• PRD
Start Date/Time: Oct 2, 2021 03:00 UTC
End Date/Time: Oct 2, 2021 07:00 UTC
• STG/UAT
Start Date/Time: Oct 2, 2021 06:00 UTC
End Date/Time: Oct 2, 2021 12:00 UTC
Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasNVA@ivanti.com.
All VPN customers, please check for communication from VPNNVA@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
Posted on Sep 1, 08:19 UTC
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Oct 2, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.
Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.
Maintenance Window
These times reflect the downtime for each tenant, respectively.
• PRD
Start Date/Time: Oct 2, 2021 03:00 UTC
End Date/Time: Oct 2, 2021 07:00 UTC
• STG/UAT
Start Date/Time: Oct 2, 2021 06:00 UTC
End Date/Time: Oct 2, 2021 12:00 UTC
Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasNVA@ivanti.com.
All VPN customers, please check for communication from VPNNVA@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
Posted on Sep 1, 08:19 UTC
Deprecation of TLS versions prior to v1.2 for inbound connections - IRL PRD
Oct 2, 04:30-06:30 UTC
As part of Security requirement, Legacy/Insecure TLS versions (prior to v1.2) will be deprecated at Ivanti side for all the inbound connections in IRL PRD ISM cloud environment, which mandates all incoming requests to TenantURL should not use lower TLS versions. This will not potentially impact any ISM functionality unless it has anything configured/installed to use only TLSv1.0 or TLSv1.1 explicitly on your servers such as Mail Servers, LDAP Servers, Heat connector, Voice Heat etc. which connects to ISM Tenant URL.
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 17:04 UTC
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 17:04 UTC
Deprecation of TLS versions prior to v1.2 for inbound connections - NVF PRD
Oct 2, 04:30-06:30 UTC
As part of Security requirement, Legacy/Insecure TLS versions (prior to v1.2) will be deprecated at Ivanti side for all the inbound connections in NVF PRD ISM cloud environment, which mandates all incoming requests to TenantURL should not use lower TLS versions. This will not potentially impact any ISM functionality unless it has anything configured/installed to use only TLSv1.0 or TLSv1.1 explicitly on your servers such as Mail Servers, LDAP Servers, Heat connector, Voice Heat etc. which connects to ISM Tenant URL.
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 17:05 UTC
Please refer: https://forums.ivanti.com/s/article/Disabling-TLS-1-0-and-1-1-in-the-environment-causes-issues-with-ISM?language=en_US
Note: If you are using older version of voice Heat for IPCM connection, you should upgrade latest version of voice Heat application which can support TLS 1.2
Posted on Sep 16, 17:05 UTC