Resolved -
This incident has been resolved.
Jul 20, 17:05 UTC
Update -
All functionalities are validated and closely monitoring.
Jul 19, 03:39 UTC
Update -
We are continuing to monitor for any further issues.
Jul 19, 03:38 UTC
Update -
We are continuing to monitor for any further issues.
Jul 19, 03:37 UTC
Monitoring -
Services are being restored and we are validating.
Jul 19, 02:16 UTC
Update -
We are continuing to work on this issue with the service provider.
Jul 19, 01:04 UTC
Update -
Ivanti Neurons for ITSM/ITAM customers in the IAZ environment are experiencing issues accessing the tenants due to an issue with the Cloud Service Provider’s services in the Central US region.
Site Reliability Engineering is working with the service provider on the issue and will provide an update or notice of resolution once we have collected additional information.
Jul 18, 23:52 UTC
Identified -
The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the IAZ region.
We are working with our Cloud Service Provider to restore service availability.
Jul 18, 23:43 UTC
Update -
We are currently facing issue with the cloud services for the "Central US" region.
Jul 18, 23:16 UTC
Investigating -
We are currently investigating this issue.
Jul 18, 22:31 UTC