In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2022 - 10:30 UTC
Scheduled - Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On October 10th , 2022 the SSL certificate for "Saasitau.com" Domain will expire. The new certificate is available for download, and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-Saasitau-com-2022.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all all STG/UAT tenants with Domain “Saasitau.com” at approximately 10:30 AM UTC September 30th , prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. Ivanti Global Support

Investigating - Select Neurons customers on the NVU, UKU and MLU environment using the Automation feature, people view, device view/action may be experiencing a degradation of the service.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Sep 30, 2022 - 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 2022 - 05:00 UTC
Scheduled - Ivanti will be upgrading the Front-end Application Load Balancers used by the Ivanti Service Manager Cloud customers hosted in WAZ STG. The upgrade of the Load Balancer will take place in phases between Sept 25th, 2022 and Sept 30th 2022. All changes will be done after business hours.

Impact
This is a ZERO downtime maintenance, and all tenants will be available and accessible. However, users might experience a brief lag or connectivity issue if attempting to connect during the Load Balancer update.

During this upgrade, the front-end Load Balancer IP addresses will change. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses, then they need to work with their internal Network team to update the Firewall rules.

Maintenance Window
These times reflect the maintenance schedule not specific to any tenant.

Start Date/Time: September 25, 2022
End Date/Time: September 30, 2022

All maintenance will only happen between 05:00 AM UTC to 12:00 PM UTC.

Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about the planned upgrade to the Database Server to the latest version, please contact Ivanti Global Support

PLEASE NOTE
The Front-end Load Balancer upgrade is not happening during the standard maintenance window for this landscape. We are performing these as rolling upgrades to minimize impact to our customers and while this is a ZERO downtime upgrade customers might experience brief latency or connectivity issue if attempting to connect during the maintenance window. While not recommended, if customers have whitelisted the Ivanti Front-end Load Balancer IP addresses for their outbound traffic, they’ll need to work with their internal Network team to update their Firewall rules.

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