In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2025 - 18:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform UKU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Jun 17, 2025 18:00-23:00 UTC
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
Cherwell Service and Asset Management Operational
90 days ago
100.0 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
US AMS ? Operational
90 days ago
100.0 % uptime
Today
US Datacenter ? Operational
90 days ago
100.0 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
100.0 % uptime
Today
APAC Datacenter ? Operational
90 days ago
100.0 % uptime
Today
Canada Datacenter ? Operational
90 days ago
100.0 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Ivanti Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Core to Cloud Migration Services (EPMM to Ivanti Neurons for MDM) Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ca1migration.mobileiron.com Operational
90 days ago
100.0 % uptime
Today
https://uk1migration.mobileiron.com Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Endpoint Manager Mobile (EPMM) Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform Under Maintenance
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (MLU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (NVU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (UKU) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (FRU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TTU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for IT Service Management & IT Asset Management Operational
90 days ago
99.99 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (FFZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
99.99 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
99.99 % uptime
Today
Service Manager / Asset Manager (NVW) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (Ch-NVZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW TRY) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVW TRY) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
Ivanti Zero Sign-On (ZSO) Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Device Manager Operational
90 days ago
99.98 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
99.79 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
100.0 % uptime
Today
Email+ ? Operational
90 days ago
100.0 % uptime
Today
https://uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense (Management zConsole) Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access and Zero Trust Access ? Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
UAE ? Operational
90 days ago
100.0 % uptime
Today
CANADA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Automation Test ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://uk1.mobileiron.com Jun 18, 2025 03:30-13:30 UTC

Ivanti will be performing an upgrade maintenance on https://uk1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591412

Posted on May 28, 2025 - 10:00 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on NSZ STG Landscape Jun 18, 2025 09:30-13:30 UTC

We will be performing Security Updates for June 2025 on NSZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 16, 2025 - 15:55 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on FFZ STG Landscape Jun 19, 2025 03:30-07:30 UTC

We will be performing Security Updates for June 2025 on FFZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:27 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 LDX STG Landscapes Jun 19, 2025 03:30-07:30 UTC

We will be performing Security Updates for June 2025 on LDX STG Landscape (ISD).
During the noted period, Tenants will not be available to use.
Users might experience service interruption and be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:22 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on TTZ STG CONT STG Landscape Jun 19, 2025 07:30-11:30 UTC

We will be performing Security Updates for June 2025 on TTZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:35 UTC

TKU Maintenance Jun 19, 2025 11:00-16:00 UTC

Neurons TKU: Mainteance. Some services may be unavailable, at times, durring maintenace window.
Posted on Jun 17, 2025 - 14:17 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on IRW STG Landscape Jun 19, 2025 17:30-21:30 UTC

We will be performing Security Updates for June 2025 on IRW STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:40 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on NVF STG Landscape Jun 20, 2025 04:00-08:00 UTC

We will be performing Security Updates for June 2025 on NVF STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:42 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on NVZ C1 STG Landscape Jun 20, 2025 07:30-11:30 UTC

We will be performing Security Updates for June 2025 on NSZ C1STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:45 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on NVZ STG Landscape Jun 20, 2025 07:30-11:30 UTC

We will be performing Security Updates for June 2025 on NVZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:47 UTC

5 AM - Cherwell 3rd Friday Maintenance Jun 20, 2025 11:00-17:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: June 20, 2025 at 5:00:00 am MDT
End Date and Time: June 20, 2025 at 11:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jun 13, 2025 - 21:38 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://eu1.mobileiron.com Jun 20, 2025 15:00 - Jun 21, 2025 07:00 UTC

Ivanti will be performing an upgrade maintenance on https://eu1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591414

Posted on Jun 09, 2025 - 03:48 UTC

APAC - Cherwell 3rd Friday Maintenance Jun 20, 2025 16:00-22:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: June 21, 2025 at 2:00:00 am AEST
End Date and Time: June 21, 2025 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jun 13, 2025 - 21:40 UTC

EMEA - Cherwell 3rd Friday Maintenance Jun 20, 2025 19:00 - Jun 21, 2025 01:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: June 20, 2025 at 8:00:00 pm BST
End Date and Time: June 21, 2025 at 2:00:00 am BST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jun 13, 2025 - 21:41 UTC

Neurons for MDM - Emergency Maintenance - https://login.mobileiron.com/ - 1602800 Jun 21, 2025 01:00-02:00 UTC

Ivanti will be performing emergency maintenance on https://login.mobileiron.com.

Impact: During the maintenance window, there may be periods of service delay, degradation, or interruption.

The following services are impacted:
- New device registration
- New user registration
- Cloud Admin Portal Login
- Cloud Self-Service Portal Login

Posted on Jun 17, 2025 - 20:39 UTC

US, Canada - Cherwell 3rd Friday Maintenance Jun 21, 2025 02:00-08:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: June 20, 2025 at 8:00:00 pm MDT
End Date and Time: June 21, 2025 at 2:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jun 13, 2025 - 21:43 UTC

Ivanti Neurons for ITSM - Upgrading Our Infrastructure from Virtual Machines to Containers – IAZ STG/UAT Landscapes Jun 21, 2025 03:30-07:30 UTC

Dear Customers,
As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ).

We shall start with the Staging/UAT environments and then at a later stage work on the Production. This update is for the Staging/UAT environments, and no change required on your end.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact
During the migration, service restarts will occur causing intermittent disruption, and tenants will be inaccessible.

Maintenance Window
• STG/UAT
Start Date/Time: June 21st, 2025 03:30 UTC
End Date/Time: June 21st, 2025 07:30 UTC
Support Information
We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support"

Posted on May 23, 2025 - 08:36 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on LDZ STG Landscape Jun 23, 2025 07:30-11:30 UTC

Ivanti Neurons for ITSM
We will be performing Security Updates for June 2025 on LDZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 14:02 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on Charter STG Landscape Jun 23, 2025 07:30-11:30 UTC

Ivanti Neurons for ITSM
We will be performing Security Updates for June 2025 on Charter STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 13:58 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on CZERO STG Landscape Jun 23, 2025 07:30-11:30 UTC

Ivanti Neurons for ITSM
We will be performing Security Updates for June 2025 on CZERO STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 14:00 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on IAZ STG Landscape Jun 24, 2025 07:30-11:30 UTC

We will be performing Security Updates for June 2025 on IAZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 14:07 UTC

Ivanti Neurons for ITSM - Security Updates for June 2025 on WAZ STG Landscape Jun 24, 2025 07:30-11:30 UTC

We will be performing Security Updates for June 2025 on WAZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jun 17, 2025 - 14:05 UTC

Neurons NVU AKS Upgrade - 1557436 Jun 24, 2025 09:00-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 12, 2025 - 11:40 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

May 12, 2025 - 11:30 UTC

Ivanti Neurons for ITSM - Phase 1 of 2 - Upgrading Our Infrastructure from Virtual Machines to Containers – IAZ PROD Landscapes Jul 5, 2025 03:30-07:30 UTC

Update - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 1 Maintenance Window

• Production:
Start Date/Time: July 5th, 2025 03:30 UTC
End Date/Time: July 5th, 2025 07:30 UTC

See https://status.ivanticloud.com/incidents/z7h1s58c0906 for the updated information.

May 23, 2025 - 17:00 UTC
Scheduled - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 1 Maintenance Window

• Production:
Start Date/Time: July 5th, 2025 03:30 UTC
End Date/Time: July 5th, 2025 07:30 UTC

May 23, 2025 - 08:44 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://na1.mobileiron.com Jul 6, 2025 03:30-13:30 UTC

Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591415

Posted on Jun 09, 2025 - 03:51 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://ap1.mobileiron.com Jul 11, 2025 16:00 - Jul 12, 2025 01:00 UTC

Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591418

Posted on Jun 09, 2025 - 03:56 UTC

Ivanti Neurons for ITSM - Phase 2 of 2 - Upgrading Our Infrastructure from Virtual Machines to Containers – IAZ PROD Landscapes Jul 12, 2025 03:30-07:30 UTC

Update - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 2 Maintenance Window

• Production:
Start Date/Time: July 12th, 2025 03:30 UTC
End Date/Time: July 12th, 2025 07:30 UTC

May 23, 2025 - 17:26 UTC
Scheduled - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 2 Maintenance Window

• Production:
Start Date/Time: July 12th, 2025 03:30 UTC
End Date/Time: July 12th, 2025 07:30 UTC

May 23, 2025 - 08:46 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://na2.mobileiron.com Jul 13, 2025 03:30-13:30 UTC

Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591416

Posted on Jun 09, 2025 - 03:53 UTC
Jun 17, 2025

Unresolved incident: Neurons UKU AKS Upgrade - 1557436.

Jun 16, 2025
Resolved - This incident has been resolved.
Jun 16, 19:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 15:55 UTC
Investigating - We are currently investigating this issue.
Jun 16, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://ca1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591410

May 28, 09:57 UTC
Jun 15, 2025

No incidents reported.

Jun 14, 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na3.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591406

May 28, 09:51 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 UTC
Scheduled - Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Tracking Work Item: 1588048

Jun 5, 19:49 UTC
Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 16:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 09:29 UTC
Investigating - A number of Ivanti Neurons for MDM customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service. Customers may see slowdowns and temporary login failures.
Jun 13, 08:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 13:11 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the service that connects Ivanti Neurons for MDM Cloud with Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Maintenance Window
Start Date and Time: Thursday, Jun 12 09:00 PM PDT | Friday, Jun 13 04:00 AM UTC
End Date and Time: Friday, Jun 13 12:00 AM PDT | Friday, Jun 13 07:00 AM UTC

May 26, 12:31 UTC
Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - This incident has been resolved.
Jun 11, 15:55 UTC
Update - We are continuing to monitor for any further issues.
Jun 11, 14:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 14:32 UTC
Investigating - We are currently investigating an issue where users are unable to create new reports.
Jun 11, 13:09 UTC
Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform MLU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

May 12, 11:25 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the service that connects Ivanti Neurons for MDM Cloud with Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Maintenance Window
Start Date and Time: Tuesday, Jun 10 02:30 AM PDT | Tuesday, Jun 10 09:30 AM UTC
End Date and Time: Tuesday, Jun 10 05:30 AM PDT | Tuesday, Jun 10 12:30 PM UTC

May 26, 12:36 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:31 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on C1 PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 15:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 8, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:30 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on IAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on NVZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 14:42 UTC
Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 07:30 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on WAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 14:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 03:00 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on FFZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 14:23 UTC
Jun 6, 2025
Completed - The scheduled maintenance has been completed.
Jun 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://ap2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1591402

May 28, 09:46 UTC
Resolved - This incident has been resolved.
Jun 6, 14:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 14:08 UTC
Update - Installing Windows 11 24H2 Preview Patch KB5058499 introduces a breaking change in the digital signature Win32 API call WinVerifyTrust, which prevents Ivanti agents, including agents for Security Controls, Ivanti Neurons, and Patch SDK, from functioning.

Workaround:

Uninstalling KB5058499 and restarting the system will enable existing agents to function again and new agents to be installed.

Additionally, a new Ivanti Neurons agent will be pushed later today to mitigate this issue permanently.

Jun 5, 12:58 UTC
Update - We are continuing to investigate this issue.
Jun 5, 12:57 UTC
Investigating - Installing Windows 11 24H2 preview Patch KB5058499 has a breaking change in the digital Signature Win32 API call WinVerifyTrust which results in Patch SDK, Security Controls, and Ivanti Neurons for Patch Management agents from functioning.

Workaround: Uninstalling KB5058499 and restarting the system will enable existing agents to function again and new agents to be installed.

Jun 4, 16:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:30 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on NVZ Charter PRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 15:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:30 UTC
Scheduled - We will be performing Security Updates for MAY 2025 on CZEROPRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jun 2, 15:14 UTC
Jun 5, 2025
Resolved - This incident has been resolved.
Jun 5, 06:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 20:08 UTC
Investigating - We are currently investigating this issue.
May 29, 21:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 18:28 UTC
Investigating - Neurons customers may face issues loading the Edge Intelligence page.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

May 29, 15:55 UTC
Jun 4, 2025
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 18:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform FRU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

May 12, 11:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 3, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the service that connects Ivanti Neurons for MDM Cloud with Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Ivanti Neurons for MDM Cloud Admin Portal.

Maintenance Window
Start Date and Time: Sunday, Jun 01 10:30 PM PDT | Monday, Jun 02 05:30 AM UTC
End Date and Time: Monday, Jun 02 01:30 AM PDT | Monday, Jun 02 08:30 AM UTC

May 26, 12:21 UTC