PLEASE NOTE: This update is only intended for customers that have requested to move their Ivanti Service Manager Cloud and Ivanti Asset Manager Cloud tenants to the new Azure Datacenter in Canada.
On June 12th 2021, Ivanti will be moving selected tenants (as stated above) from the AWS datacenter in Oregon/North Virginia to the Azure datacenter in Canada. The scheduled maintenance is for a period of 4 hours (Saturday 03:00 AM to 07:00 AM UTC).
Customers will be notified via email, on tenant scheduled to be moved. Impact
This is a downtime maintenance, and the tenant will be inaccessible during the maintenance window. This is only applicable to customers that have requested to move their tenants to Canadian datacenter and is not applicable to all customers.Maintenance Window
Start Date/Time: June 12, 2021 03:00 UTC
End Date/Time: June 12, 2021 07:00 UTCDocumentation
Please review the ISM/IAM Cloud Initiative 2021 FAQ document
to understand the impact and any changes that you may need to make prior to your scheduled maintenance date.Support Information
If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.
If you have questions specific to the migration, please contact us at SaaSORE@ivanti.com
. VPN customers should reach out to our team at VPNORE@ivanti.com
to discuss the necessary VPN related changes.
For any other questions related to Ivanti, please visit us at Ivanti Global Support