Migration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) - *Oct 2, 2021 Customers Only*
Scheduled for Oct 2, 03:00 - 12:00 UTC
Scheduled
On Oct 2, 2021 (UTC time), Ivanti Cloud Operations will be moving Service Manager Cloud and/or Asset Manager Cloud tenants from the AWS data center, in North Virginia (NVA), to the Azure data center, in North Virginia (NVZ).

**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Oct 2, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.

All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.

Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.

Maintenance Window
These times reflect the downtime for each tenant, respectively.
PRD
Start Date/Time: Oct 2, 2021 03:00 UTC
End Date/Time: Oct 2, 2021 07:00 UTC
STG/UAT
Start Date/Time: Oct 2, 2021 06:00 UTC
End Date/Time: Oct 2, 2021 12:00 UTC

Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasNVA@ivanti.com.

All VPN customers, please check for communication from VPNNVA@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
Posted Sep 01, 2021 - 08:19 UTC
This scheduled maintenance affects: Ivanti Service Manager (Service Manager (NVA)) and Ivanti Asset Manager (Asset Manager (NVA)).