On August 28, 2021 (UTC time), Ivanti Cloud Operations will be moving Service Manager Cloud and/or Asset Manager Cloud tenants from the AWS data center, in Oregon (ORE), to the Azure data center, in Washington (WAZ).
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Aug 28, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.Impact
This is a downtime maintenance, and the respective tenant's will be inaccessible during the specific maintenance window.Maintenance Window
These times reflect the downtime for each tenant, respectively.
Start Date/Time: Aug 28, 2021 03:00 UTC
End Date/Time: Aug 28, 2021 07:00 UTC
Start Date/Time: Aug 28, 2021 06:00 UTC
End Date/Time: Aug 28, 2021 12:00 UTCSupport/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide
or contact us at SaasORE@ivanti.com
All VPN customers, please check for communication from VPNORE@ivanti.com
to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.