PLEASE NOTE: This update is only intended for customers that have requested to move their Ivanti Service Manager Cloud and Ivanti Asset Manager Cloud tenants to the new Azure Datacenter in United Kingdom.
On June 5th 2021, Ivanti will be moving selected STG/UAT tenants (as stated above) from the AWS datacenter in Frankfurt/Ireland to the Azure datacenter in United Kingdom. The scheduled maintenance is for a period of 6 hours (Saturday 6:00 AM to 12:00 PM UTC).
Customers will be notified via email, on tenant scheduled to be moved.Impact
This is a downtime maintenance, and the tenant will be inaccessible during the maintenance window. This is only applicable to customers that have requested to move their tenants to United Kingdom datacenter and is not applicable to all customers.Maintenance Window
Start Date/Time: June 5, 2021 06:00 UTC
End Date/Time: June 5, 2021 12:00 UTCDocumentation
Please review the ISM/IAM Cloud Initiative 2021 FAQ document
to understand the impact and any changes that you may need to make prior to your scheduled maintenance date.Support Information
If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.
If you have questions specific to the migration, please contact us at SaaSFFT@ivanti.com
. VPN customers should reach out to our team at VPNFFT@ivanti.com
to discuss the necessary VPN related changes.
For any other questions related to Ivanti, please visit us at Ivanti Global Support.