SQL Upgrade to 2019 from 2014 in IRW STG
Scheduled for Aug 20, 05:00 - 06:00 UTC
Scheduled
On August 20, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in the Ireland (IRW).

All STAGING/UAT tenants will be migrated on the date indicated, from 5 AM to 9 AM UTC as described in the maintenance window section below.

Impact
This is a downtime maintenance, and all STAGING/UAT tenant's will be inaccessible during the specific maintenance window.

There is no change required on your end as a result of this migration.

Maintenance Window
These times reflect the downtime for each tenant, respectively.
STG/UAT
Start Date/Time: August 20, 2022 05:00 UTC
End Date/Time: August 20, 2022 09:00 UTC

Support/Documentation
If you have any questions related to your Ivanti Service Manager and/or Asset Manager Cloud application, please contact your organization’s Support Desk or your application administrator.
If you have any questions about the planned upgrade to the Database Server to the latest version, please contact Ivanti Global Support

PLEASE NOTE:
The SQL upgrade is not happening during the standard maintenance window for this landscape. This is due to the extra man power needed to support the SQL upgrade. We are aware of the inconvenience this might cause to your schedules. We appreciate your understanding.
Posted Jul 25, 2022 - 10:26 UTC
This scheduled maintenance affects: Ivanti Service Manager / Ivanti Asset Manager (Service Manager / Asset Manager (IRW)).