Resolved -
This incident has been resolved.
Apr 4, 13:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 4, 08:39 UTC
Update -
The fix for this issue is implemented. However, the resulting work backlog will take several hours to complete. Until the work backlog is processed, new agent registrations and new connector creations may fail.
Apr 3, 22:25 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 3, 16:01 UTC
Update -
MLU environment is back to normal
Apr 3, 13:09 UTC
Identified -
UKU environment is back to normal
Apr 3, 11:20 UTC
Update -
We are continuing to investigate this issue.
Apr 3, 08:39 UTC
Investigating -
A number of Neurons customers on the MLU, NVU and UKU environments may experience a degradation to the service. New agent registrations may not succeed and delays may be observed with agent synchronization.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Apr 3, 08:39 UTC