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Ivanti
Neurons (feature) Remote Control - Service Degradation - NVU – SRE-161831
Incident Report for Ivanti Cloud
Resolved
This incident has been resolved.
Posted May 23, 2022 - 16:28 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 19, 2022 - 15:48 UTC
Update
We are continuing to investigate this issue.
Posted May 18, 2022 - 06:22 UTC
Investigating
We are currently investigating this issue.
Posted May 12, 2022 - 16:55 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 12, 2022 - 04:34 UTC
Investigating
A number of Neurons customers on the NVU environments using the Remote Control feature are experiencing a degradation to the service. Customers may experience the inability to perform remote control actions.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Posted May 11, 2022 - 20:16 UTC
This incident affected: Ivanti Neurons (Neurons (NVU)).
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