Ivanti Neurons for ITSM 2026.2.5 Patch #5 Update - IRW TRY
Scheduled for Aug 21, 18:00 - 22:00 UTC
Scheduled
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions:
IRW TRY
Maintenance Window
Start Date/Time: Aug 21, 2026 18:00 UTC
End Date/Time: Aug 21, 2026 22:00 UTC
Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below.
Clarification
Version 2026.2.5 patch #5 is not rolling back the previous patch applied to landscapes. The previous patch was referred to as 2026.2.6 on the Cloud Status Page and 2026.2.5 Patch #4 in the release notes. This was a clerical error on our part where the internal tracking number was used in customer communication (2026.2.6) instead of the external number. We understand the confusion this could cause and have updated the Release Notes from the previous patch to include both numbers.
Product/Release Documentation
Patches - Ivanti Neurons for ITSM 2026.2
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
IRW TRY
Maintenance Window
Start Date/Time: Aug 21, 2026 18:00 UTC
End Date/Time: Aug 21, 2026 22:00 UTC
Impact
During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment.
While no issues are anticipated, please try the following steps if you encounter any problems:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below.
Clarification
Version 2026.2.5 patch #5 is not rolling back the previous patch applied to landscapes. The previous patch was referred to as 2026.2.6 on the Cloud Status Page and 2026.2.5 Patch #4 in the release notes. This was a clerical error on our part where the internal tracking number was used in customer communication (2026.2.6) instead of the external number. We understand the confusion this could cause and have updated the Release Notes from the previous patch to include both numbers.
Product/Release Documentation
Patches - Ivanti Neurons for ITSM 2026.2
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
This scheduled maintenance affects: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW TRY)).