888-253-6201
Ivanti

Ivanti Neurons for ITSM NVZ STG Partial Outage

Incident Report for Ivanti Cloud

Resolved

This incident has been resolved.
Posted Aug 14, 2025 - 10:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 14, 2025 - 07:52 UTC

Update

Still waiting for update from cloud service provider
Posted Aug 14, 2025 - 07:35 UTC

Identified

Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.
Posted Aug 14, 2025 - 07:31 UTC
This incident affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (NVZ)).
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