Ivanti Standalone Sentry communication stopped to N-MDM due to expired certificate
Incident
Report for Ivanti Cloud
Identified
Customers who are experiencing Sentry issues should consult the KB article to restore Sentry functionality :
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
Update
We are continuing to investigate this issue.
Update
Previously active Sentry has stopped its regular 15-minute check-ins with the N-MDM. Team is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.
Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.
Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
Investigating
Previously active Sentry has stopped its regular 15-minute check-ins with the N-MDM. Team is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.
Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.
Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
This incident affects: Ivanti Neurons for Mobile Device Manager (https://na1.mobileiron.com, https://na2.mobileiron.com, https://na3.mobileiron.com, https://eu1.mobileiron.com, https://ap1.mobileiron.com, https://ap2.mobileiron.com, https://sandbox.mobileiron.com, https://uk1.mobileiron.com, https://ca1.mobileiron.com).