The connectivity issue affecting the IRW Production landscape has been resolved. The environment remains stable, and no further reports of issues have been received. An RCA will be provided shortly.
Posted Sep 18, 2026 - 14:06 UTC
Monitoring
A fix has been applied for the connectivity issues affecting the IRW Production landscape, and connections should now be restored. We will continue to monitor the environment closely to ensure service stability.
Posted Sep 18, 2026 - 13:23 UTC
Identified
We have identified the cause of the connectivity issues affecting the IRW Production landscape and are actively working to implement a fix. We will continue to provide updates as progress is made and apologise for any inconvenience caused.
Posted Sep 18, 2026 - 13:05 UTC
Investigating
We have received reports of users experiencing connectivity issues within the IRW Production landscape. Our teams are actively investigating the problem and working to identify the cause. Further updates will be provided as soon as possible.
Posted Sep 18, 2026 - 12:56 UTC
This incident affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW)).
