Ivanti Neurons for ITSM 2026.2.5 Update - IRW PRD
Scheduled for Jul 26, 01:00 - 05:00 UTC
Scheduled
Please be advised that Ivanti will be performing scheduled maintenance on the Ivanti Neurons for ITSM environment to support the upcoming enablement of AI features and apply the required update to version 2026.2.5. This maintenance is necessary to help ensure continued platform stability, performance, and the best possible customer experience.
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: July 26, 2026 01:00 UTC
End Date/Time: July 26, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: July 26, 2026 01:00 UTC
End Date/Time: July 26, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
This scheduled maintenance affects: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW)).