Ivanti Neurons for ITSM 2026.2.5 Update - IRW PRD
Scheduled Maintenance
Report for Ivanti Cloud
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
Information
Following the identification of a critical UI defect in the current release, an updated version, 2026.2.6, will be deployed during the scheduled maintenance window. This release contains only the additional necessary user interface corrections and does not introduce any additional feature or functional changes.
Following the identification of a critical UI defect in the current release, an updated version, 2026.2.6, will be deployed during the scheduled maintenance window. This release contains only the additional necessary user interface corrections and does not introduce any additional feature or functional changes.
Update
Dear Valued Customer,
The SSL certificate for the "ivanticloud.com" domain is scheduled to expire on 23-Aug-2026. A new certificate is available for download and may require an update to your Single Sign-On (SSO) solution (ADFS, Okta, Shibboleth, or similar) before the expiration date to avoid any potential service disruption.
Depending on your authentication configuration, customers using Single Sign-On (SSO) may experience login issues if the certificate is not updated on their side before the current certificate expires.
For additional information and instructions, please refer to the following community article:
https://hub.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US
Important Notice
As part of this scheduled maintenance window, Ivanti Operations will update the Ivanti-side ADFS/SSO certificate for tenants using the "ivanticloud.com" domain. This certificate update activity will be performed during the maintenance window outlined below and is required prior to the certificate expiration date.
Customers using Single Sign-On (SSO) solutions such as ADFS, Okta, Shibboleth, or similar are advised to review the above article and complete any required certificate updates on their side before the maintenance activity. Failure to do so may result in authentication or login issues after the certificate update has been completed.
Ivanti Operations will update the Ivanti-side certificate for IRW-PRD tenants using the "ivanticloud.com" domain on Aug 2, 2026 at 01:00 UTC.
Should you encounter any issues after the certificate update, please contact Ivanti Support.
Maintenance Details
Landscape:
IRW-PRD
Maintenance Window:
Start Date/Time: Aug 2, 2026 01:00 UTC
End Date/Time: Aug 2, 2026 05:00 UTC
We strongly recommend that customers complete any required SSO certificate updates before the maintenance window to ensure uninterrupted access to their environment.
The SSL certificate for the "ivanticloud.com" domain is scheduled to expire on 23-Aug-2026. A new certificate is available for download and may require an update to your Single Sign-On (SSO) solution (ADFS, Okta, Shibboleth, or similar) before the expiration date to avoid any potential service disruption.
Depending on your authentication configuration, customers using Single Sign-On (SSO) may experience login issues if the certificate is not updated on their side before the current certificate expires.
For additional information and instructions, please refer to the following community article:
https://hub.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US
Important Notice
As part of this scheduled maintenance window, Ivanti Operations will update the Ivanti-side ADFS/SSO certificate for tenants using the "ivanticloud.com" domain. This certificate update activity will be performed during the maintenance window outlined below and is required prior to the certificate expiration date.
Customers using Single Sign-On (SSO) solutions such as ADFS, Okta, Shibboleth, or similar are advised to review the above article and complete any required certificate updates on their side before the maintenance activity. Failure to do so may result in authentication or login issues after the certificate update has been completed.
Ivanti Operations will update the Ivanti-side certificate for IRW-PRD tenants using the "ivanticloud.com" domain on Aug 2, 2026 at 01:00 UTC.
Should you encounter any issues after the certificate update, please contact Ivanti Support.
Maintenance Details
Landscape:
IRW-PRD
Maintenance Window:
Start Date/Time: Aug 2, 2026 01:00 UTC
End Date/Time: Aug 2, 2026 05:00 UTC
We strongly recommend that customers complete any required SSO certificate updates before the maintenance window to ensure uninterrupted access to their environment.
Update
RESCHEDULED - Please read below as the date has been changed
Please be advised that Ivanti will be performing scheduled maintenance on the Ivanti Neurons for ITSM environment to support the upcoming enablement of AI features and apply the required update to version 2026.2.5. This maintenance is necessary to help ensure continued platform stability, performance, and the best possible customer experience.
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: Aug 2, 2026 01:00 UTC
End Date/Time: Aug 2, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Please be advised that Ivanti will be performing scheduled maintenance on the Ivanti Neurons for ITSM environment to support the upcoming enablement of AI features and apply the required update to version 2026.2.5. This maintenance is necessary to help ensure continued platform stability, performance, and the best possible customer experience.
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: Aug 2, 2026 01:00 UTC
End Date/Time: Aug 2, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Scheduled
Please be advised that Ivanti will be performing scheduled maintenance on the Ivanti Neurons for ITSM environment to support the upcoming enablement of AI features and apply the required update to version 2026.2.5. This maintenance is necessary to help ensure continued platform stability, performance, and the best possible customer experience.
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: July 26, 2026 01:00 UTC
End Date/Time: July 26, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Ivanti will be performing maintenance on tenants in the following regions:
IRW PRD
Maintenance Window
Start Date/Time: July 26, 2026 01:00 UTC
End Date/Time: July 26, 2026 05:00 UTC
Impact
During the maintenance window, all tenants will be offline and unavailable.
While no issues are anticipated, please try the following steps if you encounter any problems after the maintenance is complete:
1. Close your browser completely and reopen it.
2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'.
3. Use a private or incognito browsing session.
If you still continue to have issues please contact support via the details below:
Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
This scheduled maintenance affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW)).