Domain "Ivantifedcloud.com" ADFS/SAML Certificate Update in Fedramp PRD Landscape on 1st-June-2025 : ACTION REQUIRED
Scheduled Maintenance
Report for Ivanti Cloud
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear valued customer,
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On June 3rd, 2025, the SSL certificate for "Ivantifedcloud.com" Domain will expire. The Site Reliability Engineering team will be updating the Ivanti-side certificate for all Neurons for ITSM PRD tenants with Domain “ivantifedcloud.com” at approximately 04:30 AM UTC on June 1st, 2025. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to June 1st, 2025 in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on your authentication configuration, Single Sign-On-enabled cloud customers who do not update the certificate on their side before June 1st, 2025 may be unable to log into their tenants using SSO. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivantifedcloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivantifedcloud-com-2026.zip)
Please contact Support for any assistance https://www.ivanti.com/support/contact
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On June 3rd, 2025, the SSL certificate for "Ivantifedcloud.com" Domain will expire. The Site Reliability Engineering team will be updating the Ivanti-side certificate for all Neurons for ITSM PRD tenants with Domain “ivantifedcloud.com” at approximately 04:30 AM UTC on June 1st, 2025. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to June 1st, 2025 in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on your authentication configuration, Single Sign-On-enabled cloud customers who do not update the certificate on their side before June 1st, 2025 may be unable to log into their tenants using SSO. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivantifedcloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivantifedcloud-com-2026.zip)
Please contact Support for any assistance https://www.ivanti.com/support/contact
This scheduled maintenance affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (NVF)).