888-253-6201
Ivanti
Ivanti Neurons ITSM/ITAM IRW STG Outage
Incident Report for Ivanti Cloud
Resolved
We have successfully validated all functionalities, and the environment is fully operational
Posted Jul 20, 2024 - 13:59 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2024 - 01:38 UTC
Identified
We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available.
Posted Jul 19, 2024 - 10:01 UTC
Investigating
The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all STG/UAT customers in the IRW region.
Posted Jul 19, 2024 - 07:12 UTC
This incident affected: Ivanti Service Manager / Ivanti Asset Manager (Service Manager / Asset Manager (IRW)).
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