Emergency Maintenance - Domain "ivanticloud.com" ADFS/SAML Certificate Update in IRW PRD Landscape : ACTION REQUIRED
Scheduled for Feb 23, 21:00 UTC - Feb 24, 01:00 UTC
Scheduled
Dear valued customer,
**IRW PRD ivanticloud.com certificate update rescheduled for Monday, February 23rd at 21:00 UTC**
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On 03-March- 2026 the SSL certificate for “ivanticloud.com" Domain will expire. The new certificate is available for download, and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://hub.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR_ivanticloud_com_Aug_2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for the IRW Landscape PRD tenants with Domain “ivanticloud.com” at approximately 21:00 UTC 23-02-2026, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact
**IRW PRD ivanticloud.com certificate update rescheduled for Monday, February 23rd at 21:00 UTC**
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On 03-March- 2026 the SSL certificate for “ivanticloud.com" Domain will expire. The new certificate is available for download, and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://hub.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR_ivanticloud_com_Aug_2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for the IRW Landscape PRD tenants with Domain “ivanticloud.com” at approximately 21:00 UTC 23-02-2026, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact
This scheduled maintenance affects: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW)).