We will continue to monitor the workflow performance for the next 24 hours.
Posted Aug 13, 2026 - 00:45 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2026 - 21:03 UTC
Identified
Cloud operations made some adjustments to the Workflow Processor to accommodate the performance spikes, and we are starting to see the performance level out for the affected workflow services. Additional adjustments will be made as needed. We are continuing to isolate the issue and monitor the system performance.
Posted Aug 12, 2026 - 19:51 UTC
Investigating
We are seeing indicators of intermittent workflow performance for a small subset of customers on the NVZ PRD landscape. Our cloud team is currently investigating the issue further.
Posted Aug 12, 2026 - 19:17 UTC
This incident affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (NVZ)).
