A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2026 - 12:08 UTC
Update
We have identified the cause of the degraded performance impacting the IRW PRD landscape and are actively implementing a solution. Our teams remain engaged in restoration efforts and are closely monitoring the environment as corrective actions are applied.
Further updates will be provided as progress is made towards full service restoration.
Posted Jul 02, 2026 - 09:59 UTC
Update
Our investigation into the degraded performance affecting the IRW PRD landscape is ongoing. The relevant teams continue to analyse the issue and assess the overall impact.
We appreciate your patience while we work to identify the root cause and restore normal service levels. Further updates will be provided as soon as more information becomes available.
Posted Jul 02, 2026 - 09:21 UTC
Investigating
We are currently receiving reports of degraded performance affecting the IRW PRD landscape. Our teams are actively investigating the issue to determine the cause and assess the overall impact.
We will provide further updates as additional information becomes available. Thank you for your patience while we work to resolve this issue.
Posted Jul 02, 2026 - 08:49 UTC
This incident affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (IRW)).