Domain "Ivanticloud.com" ADFS/SAML Certificate Update on all ISM Azure PRD Landscape on 29-Mar-2025: ACTION REQUIRED
Scheduled Maintenance
Report for Ivanti Cloud
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear valued customer,
This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On April 2nd, 2025, the SSL certificate for "Ivanticloud.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivanticloud-com-2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all ISM PRD tenants for all regions with Domain “ivanticloud.com” at approximately 04:00 AM UTC on March 29th, 2025, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact
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This message is a reminder to you and your technical teams about an upcoming change that may require action on your part. On April 2nd, 2025, the SSL certificate for "Ivanticloud.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.
If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.
Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivanticloud-com?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-ivanticloud-com-2026.zip)
PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all ISM PRD tenants for all regions with Domain “ivanticloud.com” at approximately 04:00 AM UTC on March 29th, 2025, prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact
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This scheduled maintenance affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (CZERO), Service Manager / Asset Manager (C1), Service Manager / Asset Manager (FFZ), Service Manager / Asset Manager (IAZ), Service Manager / Asset Manager (IRW), Service Manager / Asset Manager (LDZ), Service Manager / Asset Manager (NSZ), Service Manager / Asset Manager (NVZ), Service Manager / Asset Manager (TTZ), Service Manager / Asset Manager (WAZ), Service Manager / Asset Manager (Ch-NVZ)).