Ivanti Neurons for ITSM NVZ PRD Outage
Incident
Report for Ivanti Cloud
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.
Update
Now the tenants are loading fine. Still waiting for update from the Cloud service provider
Investigating
Impact Statement: Starting at 02:34 UTC on 14 Aug 2025, you have been identified as a customer using Virtual Machines in East US who may experience connection failures when trying to access some Virtual Machines hosted in the region. These Virtual Machines may have also restarted unexpectedly.
Cloud service provider is investigating on this issue. We will keep posting here for further updates
Cloud service provider is investigating on this issue. We will keep posting here for further updates
This incident affected: Ivanti Neurons for IT Service Management & IT Asset Management (Service Manager / Asset Manager (NVZ)).