In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 2024 05:00-09:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM NVW TRY.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: November 21, 2024 05:00 UTC
End Date/Time: November 21, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 21, 2024 05:00-09:00 UTC
Investigating -

Important Ivanti Neurons TLS Configuration Update to Avoid Service Interruptions


Today, we want to inform you of an important action you may need to take before January 2025. This action relates to an update for the TLS 1.2 configuration for Ivanti Neurons environments. The updates are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.

Affected Products


· Ivanti Neurons Platform 
· Ivanti Neurons for Healing
· Ivanti Neurons Workspace 
· Ivanti Neurons for Spend Intelligence
· Ivanti Neurons for Discovery 
· Ivanti Neurons for Patch Management
· Ivanti Neurons Patch for Intune
· Ivanti Neurons for Digital Experience

Required Action to Avoid Service Interruptions


If you are using Ivanti Neurons Agents, verify, no later than January 20, 2025, that the following Cipher Suites are set up in your environment.

TLS 1.2 approved Cipher Suites


· TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 (0xc02c) (needed for Windows 10 and Windows Server 2012 support)
· TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA384 (0xc02b) (needed for Windows 10 and Windows Server 2012 support)
· TLS_ECDHE_RSA_AES128_GCM_SHA256 (0xc02f)
· TLS_ECDHE_RSA_AES256_GCM_SHA384 (0xc030)
· TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca9)
· TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca8)

Taking this action will maintain the security and functionality of your Ivanti Neurons products.

For more information about your necessary actions, please review this FAQ.

If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.

Nov 05, 2024 - 01:03 UTC
App Sanity ? Operational
90 days ago
99.92 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
99.92 % uptime
Today
Cherwell Service and Asset Management Operational
90 days ago
100.0 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
US AMS ? Operational
90 days ago
100.0 % uptime
Today
US Datacenter ? Operational
90 days ago
100.0 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
100.0 % uptime
Today
APAC Datacenter ? Operational
90 days ago
100.0 % uptime
Today
Canada Datacenter ? Operational
90 days ago
100.0 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Ivanti Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Core to Cloud Migration Services (EPMM to Ivanti Neurons for MDM) Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Endpoint Manager Mobile (EPMM) Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform Operational
90 days ago
99.99 % uptime
Today
Ivanti Neurons Platform (MLU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (NVU) ? Operational
90 days ago
99.99 % uptime
Today
Ivanti Neurons Platform (UKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (FRU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TTU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for IT Service Management & IT Asset Management Under Maintenance
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
Service Manager / Asset Manager (FFZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVW) Under Maintenance
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
Ivanti Access Operational
90 days ago
99.99 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
99.98 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Device Manager Operational
90 days ago
99.99 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
99.98 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
99.98 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
100.0 % uptime
Today
Email+ ? Operational
90 days ago
100.0 % uptime
Today
https://uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense (Management zConsole) Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access and Zero Trust Access ? Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
UAE ? Operational
90 days ago
100.0 % uptime
Today
CANADA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Automation Test ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Ivanti will be performing upgrade maintenance on the AppConnect Wrapping Portal.

Impact
No customer action is required for this maintenance period. AppConnect Wrapping Portal will be intermittently accessible during this time.

Maintenance Window
Start Date and Time: Thursday, Nov 21 08:30 AM UTC
End Date and Time: Thursday, Nov 21 10:30 AM UTC

Posted on Nov 21, 2024 - 05:14 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM IRW TRY.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: November 22, 2024 02:00 UTC
End Date/Time: November 22, 2024 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.4 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Nov 20, 2024 - 12:43 UTC
We will be performing Security Updates for November 2024 on NVF STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Nov 20, 2024 - 16:27 UTC
We will be performing Security Updates for November 2024 on NSZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Nov 20, 2024 - 16:30 UTC
We will be performing Security Updates for November 2024 on LDX STG Landscape (ISD).
During the noted period, Tenants will not be available to use.
Users might experience service interruption and be logged out of their current session during the deployment.

Posted on Nov 20, 2024 - 16:32 UTC
We will be performing Security Updates for November 2024 on LDZ STG CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Nov 20, 2024 - 16:31 UTC
Neurons MLU AKS Upgrade - 1438263 Nov 26, 2024 18:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 08, 2024 - 11:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 20:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 18:32 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform MLU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Oct 29, 2024 - 12:22 UTC
Neurons UKU AKS Upgrade - 1438259 Dec 3, 2024 18:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 20:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 18:32 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Oct 29, 2024 - 15:36 UTC
Neurons NVU AKS Upgrade - 1438265 Dec 10, 2024 18:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 20:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2024 - 18:31 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Oct 29, 2024 - 15:41 UTC
TEST Delete me Dec 20, 2024 00:00-04:00 UTC
Description here
Posted on Nov 11, 2024 - 17:40 UTC
Service/Asset Manager - FFZ PRD Response Time
Fetching
Service/Asset Manager - IAZ PRD Response Time
Fetching
Service/Asset Manager - IRW PRD Response Time
Fetching
Service/Asset Manager - NSZ PRD Response Time
Fetching
Service/Asset Manager - NVF PRD Response Time
Fetching
Service/Asset Manager - NVZ PRD Response Time
Fetching
Service/Asset Manager - WAZ PRD Response Time
Fetching
Service/Asset Manager - TTZ PRD Response Time (Container)
Fetching
Service/Asset Manager - LDZ PRD Response Time (Container)
Fetching
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 04:15 UTC
Scheduled - Ivanti will be performing an emergency maintenance on https://na3.mobileiron.com.

Impact: During the maintenance window, there may be periods of service delay, degradation, or interruption.

The following activities may be impacted:
- New devices registration
- Cloud Admin Portal
- Cloud Self Service Portal
- Scheduled reports and compliance actions
- Registered device check-in and Ivanti Go client will be impacted
- Registration emails may be delayed or fail to be delivered

Nov 21, 04:10 UTC
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 UTC
Scheduled - Ivanti will be performing upgrade maintenance on the AppConnect Wrapping Portal.

Impact
No customer action is required for this maintenance period. AppConnect Wrapping Portal will be intermittently accessible during this time.

Maintenance Window
Start Date and Time: Wednesday, Nov 20 08:30 AM UTC
End Date and Time: Wednesday, Nov 20 10:30 AM UTC

Nov 13, 13:36 UTC
Nov 19, 2024
Resolved - This incident has been resolved.
Nov 19, 22:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 17:14 UTC
Investigating - Ivanti Access customers using https://access-eu1.mobileiron.com may experience issues with the service including primarily access to the admin portal which may be intermittent.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Nov 19, 16:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 20:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 18:32 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Oct 29, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:30 UTC
Scheduled - Ivanti will be performing an Infra maintenance on https://uk1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1468327

Nov 8, 12:37 UTC
Resolved - This incident has been resolved.
Nov 19, 09:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 07:27 UTC
Investigating - We are currently investigating the issue. Refreshing the browser multiple times may allow the session to function.
Nov 17, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:30 UTC
Scheduled - SSL certificates used for Ivanti Access VPN endpoints expire on Nov 22, 2024. These certificates will be renewed by Ivanti SRE between Nov 19 from 02:30 - 06:30 UTC, however Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2024-2025

Tracking Work Item: 1457630

Nov 12, 06:08 UTC
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 UTC
Scheduled - SSL certificates used for Ivanti Access VPN endpoints expire on Nov 20, 2024. These certificates will be renewed by Ivanti SRE between Nov 18 from 05:00 - 07:00 UTC, however Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2024-2025

Tracking Work item: 1453361

Nov 18, 04:16 UTC
Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1449875

Oct 23, 10:36 UTC
Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Please Note - This month's maintenance will be a 10-hour window, and not the usual 6-hours.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: November 15, 2024 at 8:00:00 pm MST
End Date and Time: November 16, 2024 at 6:00:00 am MST

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 8, 03:03 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: November 15, 2024 at 8:00:00 pm MST
End Date and Time: November 16, 2024 at 2:00:00 am MST

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 8, 02:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:00 UTC
Scheduled - Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On November 18th, 2024, the SSL certificate for "Saasiteu.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-Saasiteu.com-2025.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all Production tenants with Domain “Saasiteu.com” at approximately 02:00 AM UTC on November 16th,2024 prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact

Oct 30, 11:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: November 15, 2024 at 8:00:00 pm GMT
End Date and Time: November 16, 2024 at 2:00:00 am GMT

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 8, 02:47 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1449879

Oct 23, 10:37 UTC
Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:01 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: November 16, 2024 at 2:00:00 am AEST
End Date and Time: November 16, 2024 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 8, 02:44 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 12:00 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: November 15, 2024 at 5:00:00 am MST
End Date and Time: November 15, 2024 at 11:00:00 am MST

For any questions related to Ivanti - please visit Ivanti Global Support

Nov 8, 02:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Secure Access and Zero Trust Access.

Impact

No service disruption expected during the upgrade.

Nov 11, 09:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:30 UTC
Scheduled - SSL certificates used for Ivanti Access VPN endpoints expire on Nov 20, 2024. These certificates will be renewed by Ivanti SRE between Nov 15 from 09:30 - 11:30 UTC, however Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2024-2025

Tracking Work item: 1453361

Nov 15, 09:22 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 UTC
Scheduled - SSL certificates used for Ivanti Access VPN endpoints expire on Nov 20, 2024. These certificates will be renewed by Ivanti SRE between Nov 15 from 05:00 - 09:00 UTC, however Administrators must take action to avoid interruptions to Windows and iOS AppTunnel users by syncing Cloud/Core with their Access tenant to retrieve the new certificate after the change window has closed.

Further details can be found in the following article:
https://forums.ivanti.com/s/article/Access-SSL-Certificate-Renewal-2024-2025

Tracking Work item: 1453361

Nov 12, 06:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 03:30 UTC
Update - Infra maintenance is completed. Admin portal and other functionality are available.
Nov 14, 13:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:30 UTC
Scheduled - Ivanti will be performing an Infra maintenance on https://ca1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1468325

Nov 7, 12:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 UTC
Scheduled - Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Tracking Work Item: 1467289

Nov 8, 21:52 UTC
Nov 14, 2024
Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 20:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:39 UTC
Update - We are continuing to investigate this issue.
Nov 13, 11:45 UTC
Investigating - We are experiencing slowness with the Device and People View page in the FRU environment.

Our Site Reliability Engineering team is investigating these issues. We will provide updates or notice of resolution as soon as more information is available.

Nov 13, 10:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:30 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the CRL service at UK1. The maintenance is expected to last up to 24 hours.

Impact
During maintenance window, CRL Downloads may fail or result in corrupted/empty files. Services relying on CRL might experience authentication failures or delays.

We appreciate your understanding and patience as we work to improve our infrastructure.

Nov 5, 06:00 UTC
Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 20:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 18:33 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Oct 29, 11:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 12:49 UTC
Scheduled - Impact
Ivanti will be performing an emergency application maintenance for the https://ap2.mobileiron.com cloud environment.
No customer action is required for this maintenance. Customers may experience portal unavailability or performance degradation during the maintenance period.

Nov 12, 12:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:30 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the CRL service at CA1. The maintenance is expected to last up to 24 hours.

Impact
During maintenance window, CRL Downloads may fail or result in corrupted/empty files. Services relying on CRL might experience authentication failures or delays.

We appreciate your understanding and patience as we work to improve our infrastructure.

Oct 31, 05:26 UTC
Nov 11, 2024
Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1449871

Oct 23, 10:34 UTC
Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 09:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://eu1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1449862

Oct 23, 10:30 UTC
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 UTC
Scheduled - Dear valued customer,

This message is a reminder to you and your technical teams about an upcoming change may require action on your part. On November 18th, 2024, the SSL certificate for "Saasiteu.com" Domain will expire. The new certificate is available for download and may require an update to your SSO solution (ADFS/Okta/Shibboleth) prior to the expiration date in order to prevent any service disruption.

If you are not the best person to contact about this upcoming change, please reply with the contact who should receive this communication.

Depending on how your authentication solution is configured, Single Sign-On enabled cloud customers who do not update the certificate on their side before the expiration date may not be able to log into their tenants using Single-Sign-On. Please refer to the following Community article https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-saasit-com-and-saasiteu-com-SSO-users?language=en_US to download the zip file containing the .cer file and ADFS instruction document. (STAR-Saasiteu.com-2025.zip)

PLEASE NOTE: Operations will be updating the Ivanti-side certificate for all STG/UAT tenants with Domain “Saasiteu.com” at approximately 02:00 AM UTC on November 8th, 2024 prior to the certificate expiring. At this time, if you need to update your ADFS certificate and have not, Single Sign On will fail. In this event, please contact Support for assistance. https://www.ivanti.com/support/contact

Oct 30, 10:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 03:22 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 8, 03:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:01 UTC
Scheduled - Ivanti will be performing an upgrade emergency maintenance on https://na3.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1467261

Nov 7, 22:56 UTC
Nov 7, 2024

No incidents reported.