Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 2025 - 22:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 2025 - 21:14 UTC
Investigating - We are currently investigating this issue.
Aug 13, 2025 - 20:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 2025 - 19:07 UTC
Investigating - Ivanti is currently investigating an issue in NA2 for the Neurons for MDM product. Generating Reports may be slow or fail to complete.
Aug 12, 2025 - 20:58 UTC
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
Cherwell Service and Asset Management Operational
90 days ago
100.0 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
US AMS ? Operational
90 days ago
100.0 % uptime
Today
US Datacenter ? Operational
90 days ago
100.0 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
100.0 % uptime
Today
APAC Datacenter ? Operational
90 days ago
100.0 % uptime
Today
Canada Datacenter ? Operational
90 days ago
100.0 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Ivanti Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Core to Cloud Migration Services (EPMM to Ivanti Neurons for MDM) Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ca1migration.mobileiron.com Operational
90 days ago
100.0 % uptime
Today
https://uk1migration.mobileiron.com Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Endpoint Manager Mobile (EPMM) Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform Operational
90 days ago
99.95 % uptime
Today
Ivanti Neurons Platform (MLU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (NVU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (UKU) ? Operational
90 days ago
99.7 % uptime
Today
Ivanti Neurons Platform (FRU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TTU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for IT Service Management & IT Asset Management Operational
90 days ago
99.99 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (FFZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
99.99 % uptime
Today
Service Manager / Asset Manager (NVW) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (Ch-NVZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW TRY) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVW TRY) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
Ivanti Zero Sign-On (ZSO) Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Device Manager Operational
90 days ago
100.0 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
100.0 % uptime
Today
Email+ ? Operational
90 days ago
100.0 % uptime
Today
https://uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense (Management zConsole) Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access and Zero Trust Access ? Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
UAE ? Operational
90 days ago
100.0 % uptime
Today
CANADA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Automation Test ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

5 AM - Cherwell 3rd Friday Maintenance Aug 15, 2025 11:00-17:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 15, 2025 at 5:00:00 am MDT
End Date and Time: August 15, 2025 at 11:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Aug 11, 2025 - 16:59 UTC

APAC - Cherwell 3rd Friday Maintenance Aug 15, 2025 16:00-22:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 16, 2025 at 2:00:00 am AEST
End Date and Time: August 16, 2025 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Aug 11, 2025 - 17:01 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://ap1.mobileiron.com Aug 15, 2025 16:00 - Aug 16, 2025 02:00 UTC

Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1620228

Posted on Jul 16, 2025 - 07:58 UTC

EMEA - Cherwell 3rd Friday Maintenance Aug 15, 2025 19:00 - Aug 16, 2025 01:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 15, 2025 at 8:00:00 pm BST
End Date and Time: August 16, 2025 at 2:00:00 am BST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Aug 11, 2025 - 17:20 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - FFZ PRD Aug 15, 2025 21:00 - Aug 16, 2025 01:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 15, 2025 21:00 UTC
End Date/Time: August 16, 2025 01:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 07, 2025 - 09:39 UTC

US, Canada - Cherwell 3rd Friday Maintenance Aug 16, 2025 02:00-08:00 UTC

In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 15, 2025 at 8:00:00 pm MDT
End Date and Time: August 16, 2025 at 2:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Aug 11, 2025 - 17:22 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - ISM NVZCHPRD Aug 16, 2025 03:30-07:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM NVZCHPRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 16, 2025 03:30 UTC
End Date/Time: August 16, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 07, 2025 - 11:19 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://na1.mobileiron.com Aug 17, 2025 03:30-15:30 UTC

Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1620220

Posted on Jul 16, 2025 - 07:51 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - NVF PRD Aug 17, 2025 08:30-12:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 17, 2025 08:30 UTC
End Date/Time: August 17, 2025 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 07, 2025 - 12:31 UTC

Ivanti NMDM maintenance for VNS Aug 18, 2025 04:30-07:30 UTC

Ivanti will be performing an upgrade maintenance on VNS.

Impact
During the maintenance window, customers may not be able to enroll the zConsole service. All other functionality should continue uninterrupted.

Tracking Work Item: 1630199

Posted on Aug 05, 2025 - 07:28 UTC

Ivanti Neurons for MDM Apple iTunes Integration Upgrade Maintenance for APJ Aug 18, 2025 17:00-19:00 UTC

Ivanti will be performing an upgrade maintenance on APJ for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1627492

Posted on Jul 23, 2025 - 09:14 UTC

Ivanti Neurons for MDM Apple iTunes Integration Upgrade Maintenance for NA Aug 19, 2025 05:30-07:30 UTC

Ivanti will be performing an upgrade maintenance on NA for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1627490

Posted on Jul 23, 2025 - 09:12 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - LDZ PRD Aug 22, 2025 21:00 - Aug 23, 2025 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 13:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 07, 2025 - 13:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 2025 - 21:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 22, 2025 21:00 UTC
End Date/Time: August 23, 2025 01:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Aug 22, 2025 - 21:00 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - IAZ PRD Aug 23, 2025 04:00-08:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 23, 2025 04:00 UTC
End Date/Time: August 23, 2025 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 07, 2025 - 12:42 UTC

Ivanti Neurons for ITSM 2025.3 Upgrade - TTZ PRD Aug 24, 2025 04:00-08:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 24, 2025 04:00 UTC
End Date/Time: August 24, 2025 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Aug 24, 2025 - 04:00 UTC

Neurons TKU AKS Upgrade - 1617582 Aug 26, 2025 09:00-13:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform TKU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 11:26 UTC

Neurons TTU AKS Upgrade - 1617581 Sep 2, 2025 07:00-11:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform TTU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 11:37 UTC

Ivanti Neurons for ITSM - Upgrading Our Infrastructure from Virtual Machines to Containers – NSZ STG/UAT Landscapes Sep 5, 2025 11:30-15:30 UTC

Dear Customers,
As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our NSZ Datacenter.

We shall start with the Staging/UAT environments and then at a later stage work on the Production. This update is for the Staging/UAT environments, and no change required on your end.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact
During the migration, service restarts will occur causing intermittent disruption, and tenants will be inaccessible.

Maintenance Window
• STG/UAT
Start Date/Time: Sept 5th, 2025 11:30 UTC
End Date/Time: Sept 5th, 2025 15:30 UTC
Support Information
We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support"

Posted on Aug 14, 2025 - 09:47 UTC

Neurons FRU AKS Upgrade - 1617584 Sep 9, 2025 18:00-22:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform FRU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 12:34 UTC

Neurons MLU AKS Upgrade - 1617585 Sep 16, 2025 10:00-14:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform MLU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 12:39 UTC

Neurons UKU AKS Upgrade - 1617586 Sep 23, 2025 18:00 - Sep 24, 2025 00:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform UKU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 12:44 UTC

Neurons NVU AKS Upgrade - 1617587 Sep 30, 2025 09:00-15:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment.

Expected Impact: None

Customer Required Actions:

If your session is interrupted please retry or refresh
If the task you are working on times out please try again
If you experience difficulties then please close the browser and login again

Posted on Aug 14, 2025 - 12:47 UTC
Aug 15, 2025

No incidents reported today.

Aug 14, 2025
Resolved - The issue has been addressed and users are redirecting correctly from login.mobileiron.com
Aug 14, 20:05 UTC
Identified - Customers using external authentication will not be redirected from https://login.mobileiron.com
Users can use their direct portal page as a workaround.
IE: A customer on NA2 can use https://na2.mobileiron.com to login and they will be redirected correctly.

Aug 13, 18:03 UTC
Resolved - This incident has been resolved.
Aug 14, 10:44 UTC
Update - We are continuing to monitor for any further issues.
Aug 14, 07:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 07:28 UTC
Update - We are continuing to work on a fix for this issue.
Aug 14, 07:20 UTC
Identified - Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.
Aug 14, 05:08 UTC
Update - Now the tenants are loading fine. Still waiting for update from the Cloud service provider
Aug 14, 04:03 UTC
Investigating - Impact Statement: Starting at 02:34 UTC on 14 Aug 2025, you have been identified as a customer using Virtual Machines in East US who may experience connection failures when trying to access some Virtual Machines hosted in the region. These Virtual Machines may have also restarted unexpectedly.


Cloud service provider is investigating on this issue. We will keep posting here for further updates

Aug 14, 03:24 UTC
Resolved - This incident has been resolved.
Aug 14, 10:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 07:52 UTC
Update - Still waiting for update from cloud service provider
Aug 14, 07:35 UTC
Identified - Current Status from cloud service provider : We’ve identified that the impact was caused by a power failure at the East US data center, resulting in several network devices, TORs (Top-of-Rack switches), MORs (Middle-of-Rack switches), and at least one storage scale unit going offline. This led to outages affecting virtual machines and other services. Multiple teams are actively engaged and investigating next steps to restore full service. The next update will be provided in 60 minutes, or as events warrant.
Aug 14, 07:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:30 UTC
Scheduled - Ivanti-MDM will be performing an upgrade maintenance on CNS

Impact
Email+ for iOS notifications may be missing or delayed. Please note that this has no impact on email delivery.
Tracking Work Item: 1630200

Aug 5, 07:25 UTC
Aug 13, 2025
Resolved - This incident has been resolved.
Aug 13, 08:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 13:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 12, 13:41 UTC
Update - We are continuing to investigate this issue.
Aug 12, 13:04 UTC
Update - The issue is still under investigation. We will provide further updates as soon as more information becomes available.
Aug 12, 13:02 UTC
Investigating - Ivanti is currently investigating an issue in NA2 for the Neurons for MDM product. Customers may have an incomplete user list within the UI.

Site Reliability Engineering and Engineering are investigating the issue and will provide updates when applicable.

Tracking Work Item: 1643999

Aug 11, 17:05 UTC
Resolved - This incident has been resolved.
Aug 13, 08:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 14:10 UTC
Investigating - We are currently investigating this issue.
Aug 11, 06:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ STG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 13, 2025 04:30 UTC
End Date/Time: August 13, 2025 08:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Aug 13, 04:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:30 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-ca1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

Tracking Work Item: 1624124

Aug 4, 14:45 UTC
Aug 12, 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 15:30 UTC
Update - We are extending the maintenance window as we have seen the production upgrade is taking more time.
Aug 12, 06:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:30 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-uk1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

Tracking Work Item: 1624120

Aug 4, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:04 UTC
Scheduled - We are extending the deployment window by 2 hours as the package apply process is still in progress for the IAZ STG tenants. We will provide further updates as the deployment progresses
Aug 12, 09:03 UTC
Resolved - This incident has been resolved.
Aug 12, 10:32 UTC
Investigating - Ivanti is currently investigating an issue in NA2 for the Neurons for MDM product. Generating Reports may be slow or fail to complete.
Aug 11, 21:24 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 08:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ STG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 12, 2025 05:00 UTC
End Date/Time: August 12, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 7, 12:14 UTC
Aug 11, 2025
Completed - The scheduled maintenance has been completed.
Aug 11, 10:30 UTC
Update - We are extending the deployment window by 30 mins as the post package apply process is still in progress for the LDZ STG tenants. We will provide further updates as the deployment progresses
Aug 11, 09:53 UTC
Update - We are extending the deployment window by 1 hour as the post package apply process is still in progress for the LDZ STG tenants. We will provide further updates as the deployment progresses
Aug 11, 08:54 UTC
Update - We are extending the deployment window by 1 hour as the post package apply process is still in progress for the LDZ STG tenants. We will provide further updates as the deployment progresses
Aug 11, 07:45 UTC
Update - We are extending the deployment window by 2 hours as the package apply process is still in progress for the LDZ STG tenants. We will provide further updates as the deployment progresses
Aug 11, 05:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ STG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 11, 2025 02:00 UTC
End Date/Time: August 11, 2025 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 7, 02:00 UTC
Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1620227

Jul 16, 08:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 10, 2025 03:30 UTC
End Date/Time: August 10, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 7, 11:15 UTC
Aug 9, 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:30 UTC
Update - The start and end date has been updated. The date has not changed.

Start Date/Time: August 9th, 2025 06:30 UTC
End Date/Time: August 9th, 2025 10:30 UTC

Jul 23, 19:43 UTC
Update - The maintenance has been postponed to below date and time.

Phase 2 Maintenance Window

• Production:
Start Date/Time: August 9th, 2025 06:30 UTC
End Date/Time: August 9th, 2025 10:30 UTC

Jun 19, 14:25 UTC
Update - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 2 Maintenance Window

• Production:
Start Date/Time: August 9th, 2025 06:30 UTC
End Date/Time: August 9th, 2025 10:30 UTC

May 23, 17:26 UTC
Scheduled - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 2 Maintenance Window

• Production:
Start Date/Time: August 9th, 2025 06:30 UTC
End Date/Time: August 9th, 2025 10:30 UTC

May 23, 08:46 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 08:30 UTC
Update - We are extending window for 1 hour; package apply in progress.
Aug 9, 07:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 09, 2025 03:30 UTC
End Date/Time: August 09, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 7, 11:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 23:00 UTC
Scheduled - Ivanti will be performing an emergency maintenance on https://login.mobileiron.com and https://na3.mobileiron.com.

Impact: During the maintenance window, there may be periods of service delay, degradation, or interruption.

The following services are impacted:
- New device registration
- New user registration
- Cloud Admin Portal Login
- Cloud Self-Service Portal Login

Maintenance ticket: 1617181

Aug 8, 19:34 UTC
Aug 8, 2025
Completed - The scheduled maintenance has been completed.
Aug 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:00 UTC
Scheduled - Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Tracking Work Item: 1621819

Aug 4, 23:46 UTC
Aug 7, 2025
Completed - The scheduled maintenance has been completed.
Aug 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 14:00 UTC
Scheduled - Ivanti will be releasing an update to the Ivanti Neurons Mac Agent. This update will be applied automatically when endpoints check in with the Ivanti Neurons platform. No manual intervention is required.

Impact:

Existing Installations:

The updated Mac agent will be installed automatically. In most cases, the upgrade will complete silently without affecting the end user. If an endpoint is missing required prerequisites, a system reboot may be initiated as part of the installation process. This is expected to be rare.

New Installations:

The latest Mac agent version will be deployed upon installation. No reboot is required for new installations.

Action Required:

No manual update or user action is needed.

Jul 23, 12:18 UTC
Aug 6, 2025
Resolved - This incident has been resolved.
Aug 6, 21:05 UTC
Update - We are continuing to monitor for any further issues.
Aug 6, 13:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 13:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 13:14 UTC
Investigating - We are currently investigating this issue.
Aug 5, 21:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 UTC
Update - We are extending the deployment window by 1.5 hours as the package apply process is still in progress for the NVF STG tenants. We will provide further updates as the deployment progresses.
Aug 6, 10:52 UTC
Update - We are extending the deployment window by 2 hours as the package apply process is still in progress for the NVF STG tenants. We will provide further updates as the deployment progresses.
Aug 6, 08:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF STG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 06, 2025 05:00 UTC
End Date/Time: August 06, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 7, 12:03 UTC
Aug 5, 2025
Completed - The scheduled maintenance has been completed.
Aug 5, 08:30 UTC
Update - We are extending for 30 more minutes as few tenants package apply in progress. Apologies for inconvenience.
Aug 5, 07:51 UTC
Update - We are extending window for 1 more hour. Post upgrade package is still in progress.
Aug 5, 06:49 UTC
Update - We are extending the window by 1 hour. Packages apply is in progress.
Aug 5, 05:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ STG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 5, 2025 02:00 UTC
End Date/Time: August 5, 2025 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 5, 23:08 UTC
Aug 4, 2025
Completed - The scheduled maintenance has been completed.
Aug 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 14:00 UTC
Scheduled - Ivanti will be releasing an update to the Ivanti Neurons Windows Agent. This update will be applied automatically when endpoints check in with the Ivanti Neurons platform. No manual intervention is required.

Impact:

Existing Installations:

The updated agent will be installed automatically. In most cases, the upgrade will complete silently without affecting the end user. If an endpoint is missing required prerequisites, a system reboot may be initiated as part of the installation process. This is expected to be rare.

New Installations:

The latest agent version will be deployed upon installation. No reboot is required for new installations.


Action Required:

No manual update or user action is needed.

Jul 23, 10:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM NVZCHSTG

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: August 04, 2025 05:00 UTC
End Date/Time: August 04, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.3 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 5, 23:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 09:33 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on EMEA for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1627491

Jul 23, 08:56 UTC
Aug 3, 2025
Completed - The scheduled maintenance has been completed.
Aug 3, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 13:39 UTC
Scheduled - We will be performing Security Updates for July 2025 on C1 PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:42 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2025 on IAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 03:00 UTC
Scheduled - We will be performing Security Updates for July 2025 on IRW PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:36 UTC
Aug 2, 2025
Completed - The scheduled maintenance has been completed.
Aug 2, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 05:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Important Updates and Improvements

Support External ICT Feature from NSA
Managing Feature Licenses for Advanced HTML5 from nSA
Support Alerts/Notifications for ICS Gateway
NSA Admin Experience Enhancements

AWS formfactor support for ZTA Gateway with version 22.8R2.3
Cloud Platform & Infra Upgrade
Bug Fixes

Impact :

Minor Service disruption expected during maintenance window for NSA admin users & ZTA end users.
No impact to ICS end user logins using UAL with ICS gateway version 22.7R2.3 and above.

Jul 28, 09:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2025 on WAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Important Updates and Improvements

Support External ICT Feature from NSA
Managing Feature Licenses for Advanced HTML5 from nSA
Support Alerts/Notifications for ICS Gateway
NSA Admin Experience Enhancements

AWS formfactor support for ZTA Gateway with version 22.8R2.3
Cloud Platform & Infra Upgrade
Bug Fixes

Impact :

Minor Service disruption expected during maintenance window for NSA admin users & ZTA end users.
No impact to ICS end user logins using UAL with ICS gateway version 22.7R2.3 and above.

Jul 28, 09:16 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 09:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:30 UTC
Update - The start and end date has been updated. The date has not changed.

Start Date/Time: August 2nd, 2025 06:30 UTC
End Date/Time: August 2nd, 2025 10:30 UTC

Jul 23, 16:01 UTC
Update - The maintenance has been postponed to the below date and time.

Phase 1 Maintenance Window

• Production:
Start Date/Time: August 2nd, 2025 06:30 UTC
End Date/Time: August 2nd, 2025 10:30 UTC

Jun 19, 14:23 UTC
Update - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 1 Maintenance Window

• Production:
Start Date/Time: August 2nd, 2025 06:30 UTC
End Date/Time: August 2nd, 2025 10:30 UTC

See https://status.ivanticloud.com/incidents/z7h1s58c0906 for the updated information.

May 23, 17:00 UTC
Scheduled - CORRECTION TO EARLIER COMMUNICATIONS

Dear Customers,

As part of our ongoing commitment to providing you with the best experience, we will be transitioning from Virtual Machines to Containers in our Iowa Datacenter (IAZ). Containers offer better performance and resiliency. This update will be done two phases for the Production environment and no changes will be required on your end.

Phase 1 will migrate customer tenants that DO NOT have Neurons Platform integration.

Phase 2 will migrate customer tenants WITH Neurons Platform integration.

You will be notified in a separate communication as to which phase your tenant will be in.

Our team of experts is working diligently to ensure a seamless migration process. We will be closely monitoring the transition and will address any issues that may arise promptly with ability to rollback to Virtual Machines if the need arises.

Impact

During each migration phase, service restarts will occur causing intermittent disruption, and in some cases all customer tenants may be inaccessible.

Support Information

We understand the critical role our services play in your operations, and we are committed to making this upgrade as smooth as possible. If you have any questions related to your Ivanti Service Manager application, please contact your organization’s Support Desk or your Ivanti Service Manager administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Phase 1 Maintenance Window

• Production:
Start Date/Time: August 2nd, 2025 06:30 UTC
End Date/Time: August 2nd, 2025 10:30 UTC

May 23, 08:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Important Updates and Improvements

Support External ICT Feature from NSA
Managing Feature Licenses for Advanced HTML5 from nSA
Support Alerts/Notifications for ICS Gateway
NSA Admin Experience Enhancements

AWS formfactor support for ZTA Gateway with version 22.8R2.3
Cloud Platform & Infra Upgrade
Bug Fixes

Impact :

Minor Service disruption expected during maintenance window for NSA admin users & ZTA end users.
No impact to ICS end user logins using UAL with ICS gateway version 22.7R2.3 and above.

Jul 28, 09:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:01 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Important Updates and Improvements

Support External ICT Feature from NSA
Managing Feature Licenses for Advanced HTML5 from nSA
Support Alerts/Notifications for ICS Gateway
NSA Admin Experience Enhancements

AWS formfactor support for ZTA Gateway with version 22.8R2.3
Cloud Platform & Infra Upgrade
Bug Fixes

Impact :

Minor Service disruption expected during maintenance window for NSA admin users & ZTA end users.
No impact to ICS end user logins using UAL with ICS gateway version 22.7R2.3 and above.

Jul 28, 09:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:30 UTC
Scheduled - Ivanti will be performing a release maintenance on https://access-na1.mobileiron.com

Impact
During the maintenance window, the Access service may be impacted.

Tracking Work Item: 1624115

Jul 21, 05:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 02:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Important Updates and Improvements

Support External ICT Feature from NSA
Managing Feature Licenses for Advanced HTML5 from nSA
Support Alerts/Notifications for ICS Gateway
NSA Admin Experience Enhancements

AWS formfactor support for ZTA Gateway with version 22.8R2.3
Cloud Platform & Infra Upgrade
Bug Fixes

Impact :

Minor Service disruption expected during maintenance window for NSA admin users & ZTA end users.
No impact to ICS end user logins using UAL with ICS gateway version 22.7R2.3 and above.

Jul 28, 09:01 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:00 UTC
Scheduled - We will be performing Security Updates for July 2025 on LDZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 15:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://eu1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1620216

Jul 16, 07:48 UTC
Aug 1, 2025
Completed - The scheduled maintenance has been completed.
Aug 1, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 01:30 UTC
Scheduled - We will be performing Security Updates for July 2025 on NSZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 28, 10:29 UTC