Monitoring - A fix has been implemented and we are monitoring the results.
Apr 09, 2025 - 20:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 09, 2025 - 17:19 UTC
Update - We are continuing to investigate this issue.
Apr 09, 2025 - 16:01 UTC
Investigating - We are currently investigating this issue.
Apr 09, 2025 - 15:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 09, 2025 - 14:54 UTC
Investigating - Selected Neurons customers on the NVU environment facing issues with Bots which can result in them not running as expected
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Apr 09, 2025 - 14:47 UTC
Identified - The Chat feature is currently disabled. Customers cannot enable the feature within their tenants. Ivanti Engineering is working on a fix.
Jan 29, 2025 - 23:39 UTC
Important Ivanti Neurons TLS Configuration Update to Avoid Service Interruptions
Today, we want to inform you of an important action you may need to take before January 2025. This action relates to an update for the TLS 1.2 configuration for Ivanti Neurons environments. The updates are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.
Affected Products
· Ivanti Neurons Platform · Ivanti Neurons for Healing · Ivanti Neurons Workspace · Ivanti Neurons for Spend Intelligence · Ivanti Neurons for Discovery · Ivanti Neurons for Patch Management · Ivanti Neurons Patch for Intune · Ivanti Neurons for Digital Experience
Required Action to Avoid Service Interruptions
If you are using Ivanti Neurons Agents, verify, no later than January 20, 2025, that the following Cipher Suites are set up in your environment.
TLS 1.2 approved Cipher Suites
· TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 (0xc02c) (needed for Windows 10 and Windows Server 2012 support) · TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA384 (0xc02b) (needed for Windows 10 and Windows Server 2012 support) · TLS_ECDHE_RSA_AES128_GCM_SHA256 (0xc02f) · TLS_ECDHE_RSA_AES256_GCM_SHA384 (0xc030) · TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca9) · TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca8)
Taking this action will maintain the security and functionality of your Ivanti Neurons products.
For more information about your necessary actions, please review this FAQ.
If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.
Nov 05, 2024 - 01:03 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 07:56 UTC
Impact During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.
New devices registration Cloud Admin Portal Cloud Self Service Portal Scheduled reports and compliance actions Registered device check-in and Ivanti Go client will be impacted Registration emails may be delayed or fail to be delivered
Tracking Work Item: 1535130 Posted on
Mar 07, 2025 - 09:00 UTC
Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS). Important Updates and Improvements ICS Gateway Upgrade Improvements from nSA nSA Syslog server Integration Admin Experience Enhancements Config Sync Enhancements to handle rule status. Reporting Enhancements Segregation of ICS Gateway app visibility logs
Impact : Minor Service disruption expected during maintenance window for nSA admin users & ZTA end users. No impact to ICS end user logins using UAL with ICS gateway version 22.5R2/9.1R18.1 and above. Posted on
Apr 07, 2025 - 20:28 UTC
Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS). Important Updates and Improvements ICS Gateway Upgrade Improvements from nSA nSA Syslog server Integration Admin Experience Enhancements Config Sync Enhancements to handle rule status. Reporting Enhancements Segregation of ICS Gateway app visibility logs
Impact : Minor Service disruption expected during maintenance window for nSA admin users & ZTA end users. No impact to ICS end user logins using UAL with ICS gateway version 22.5R2/9.1R18.1 and above. Posted on
Apr 07, 2025 - 20:29 UTC
Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS). Important Updates and Improvements ICS Gateway Upgrade Improvements from nSA nSA Syslog server Integration Admin Experience Enhancements Config Sync Enhancements to handle rule status. Reporting Enhancements Segregation of ICS Gateway app visibility logs
Impact : Minor Service disruption expected during maintenance window for nSA admin users & ZTA end users. No impact to ICS end user logins using UAL with ICS gateway version 22.5R2/9.1R18.1 and above. Posted on
Apr 07, 2025 - 20:31 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:13 UTC
Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS). Important Updates and Improvements ICS Gateway Upgrade Improvements from nSA nSA Syslog server Integration Admin Experience Enhancements Config Sync Enhancements to handle rule status. Reporting Enhancements Segregation of ICS Gateway app visibility logs
Impact : Minor Service disruption expected during maintenance window for nSA admin users & ZTA end users. No impact to ICS end user logins using UAL with ICS gateway version 22.5R2/9.1R18.1 and above. Posted on
Apr 07, 2025 - 20:33 UTC
Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS). Important Updates and Improvements ICS Gateway Upgrade Improvements from nSA nSA Syslog server Integration Admin Experience Enhancements Config Sync Enhancements to handle rule status. Reporting Enhancements Segregation of ICS Gateway app visibility logs
Impact : Minor Service disruption expected during maintenance window for nSA admin users & ZTA end users. No impact to ICS end user logins using UAL with ICS gateway version 22.5R2/9.1R18.1 and above. Posted on
Apr 07, 2025 - 20:36 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:15 UTC
Impact During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.
New devices registration Cloud Admin Portal Cloud Self Service Portal Scheduled reports and compliance actions Registered device check-in and Ivanti Go client will be impacted Registration emails may be delayed or fail to be delivered
Tracking Work Item: 1535128 Posted on
Mar 07, 2025 - 08:58 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 07:59 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:02 UTC
Ivanti will be performing infrastructure maintenance on the CRL service at AP2. The maintenance is expected to last up to 24 hours.
Impact During maintenance window, CRL Downloads may fail or result in corrupted/empty files. Services relying on CRL might experience authentication failures or delays.
We appreciate your understanding and patience as we work to improve our infrastructure. Posted on
Apr 09, 2025 - 10:45 UTC
Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for MDM Global Lookup Service https://login.mobileiron.com.
Impact During the maintenance customers may experience periods of connectivity timeouts with new device registration or logging into https://login.mobileiron.com.
Tracking Work Item: 1562798 Posted on
Apr 07, 2025 - 06:47 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:04 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:05 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:09 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support
Mar 23, 2025 - 13:16 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:19 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:25 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:12 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 24, 2025 - 12:17 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 08:17 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:28 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:30 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:31 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:34 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 24, 2025 - 12:19 UTC
Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.
For any questions related to Ivanti - please visit Ivanti Global Support Posted on
Mar 23, 2025 - 13:36 UTC