In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on TTZ PRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 27, 2024 07:30-11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on TTZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 27, 2024 07:30-11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:32 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Jul 27, 2024 04:30 - Jul 28, 2024 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:31 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Jul 27, 2024 04:30 - Jul 28, 2024 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:31 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Jul 27, 2024 04:30 - Jul 28, 2024 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Jul 27, 2024 04:30 - Jul 28, 2024 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Service access disruption expected.

Jul 27, 2024 04:30 - Jul 28, 2024 16:30 UTC
Update - Investigation continues, users may still experience delays in generating and loading reports in eu1.mobileiron.com.
Jul 26, 2024 - 14:14 UTC
Update - Investigation continues, users may still experience delays in generating and loading reports in eu1.mobileiron.com.
Jul 25, 2024 - 19:15 UTC
Investigating - We are seeing delays in generating and loading reports in eu1.mobileiron.com.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Jul 25, 2024 - 13:52 UTC
Monitoring - We have made some changes, service is stable from past 4 hr and we continue to further investigate and monitor.
Jul 25, 2024 - 10:45 UTC
Update - Investigation is still in progress. Users may continue seeing delays in generating and loading reports in eu1.mobileiron.com.
Jul 24, 2024 - 19:53 UTC
Investigating - We are seeing delays in generating and loading reports in eu1.mobileiron.com.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Jul 24, 2024 - 15:35 UTC
Monitoring - We’re excited to introduce our new and improved bots experience! As part of this upgrade, we’re retiring the legacy Neurons feature. Here’s what you need to know:

Migration: If you’re currently using Neurons, we recommend migrating to the new bots experience. You’ll find an import utility that allows you to seamlessly transfer your existing data.

Functioning State: Neurons legacy bots will remain functional until August 1st.

Error Message: Starting August 1st, Neurons will display an error message prompting you to upgrade to new bots.

Data Removal: We’ll provide an additional month (until September 1st) for any remaining data before removing Neurons completely.

Jul 04, 2024 - 11:26 UTC
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
BYOD Portal ? Operational
90 days ago
100.0 % uptime
Today
Cherwell Software Operational
90 days ago
98.25 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
97.96 % uptime
Today
US AMS ? Operational
90 days ago
97.96 % uptime
Today
US Datacenter ? Operational
90 days ago
97.96 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
97.96 % uptime
Today
APAC Datacenter ? Operational
90 days ago
97.96 % uptime
Today
Canada Datacenter ? Operational
90 days ago
97.96 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Connected Cloud Operational
90 days ago
100.0 % uptime
Today
https://de.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://m.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
Core to Cloud Migration Services Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Operational
90 days ago
99.99 % uptime
Today
Neurons (MLU) Operational
90 days ago
100.0 % uptime
Today
Neurons (NVU) Operational
90 days ago
99.98 % uptime
Today
Neurons (UKU) Operational
90 days ago
100.0 % uptime
Today
Neurons (FRU) Operational
90 days ago
100.0 % uptime
Today
Neurons (TTU) ? Operational
90 days ago
100.0 % uptime
Today
Neurons (TKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Manager / Ivanti Asset Manager Under Maintenance
90 days ago
99.8 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
Service Manager / Asset Manager (FFZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
99.82 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
99.14 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
99.47 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
99.35 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVW) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
MobileIron Access Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
MobileIron Cloud Degraded Performance
90 days ago
100.0 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1.mobileiron.com ? Degraded Performance
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
100.0 % uptime
Today
Email+ ? Operational
90 days ago
100.0 % uptime
Today
MobileIron Threat Defense Management zConsole Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access / Zero Trust Access ? Under Maintenance
90 days ago
99.99 % uptime
Today
AMERICAS Under Maintenance
90 days ago
99.95 % uptime
Today
APAC Under Maintenance
90 days ago
100.0 % uptime
Today
EMEA Under Maintenance
90 days ago
100.0 % uptime
Today
UAE ? Under Maintenance
90 days ago
100.0 % uptime
Today
CANADA Under Maintenance
90 days ago
100.0 % uptime
Today
PulseOne Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 27, 2024 08:30 UTC
End Date/Time: July 27, 2024 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 23, 2024 - 18:51 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 27, 2024 17:30 UTC
End Date/Time: July 27, 2024 21:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 23, 2024 - 18:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2024 - 16:12 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 28, 2024 01:00 UTC
End Date/Time: July 28, 2024 05:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 2024 - 11:20 UTC
We will be performing Security Updates for July 2024 on FFZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 21, 2024 - 13:46 UTC
We will be performing Security Updates for July 2024 on LDX PRD Landscape (ISD).
During the noted period, Tenants will not be available to use.
Users might experience service interruption and be logged out of their current session during the deployment.

Posted on Jul 21, 2024 - 13:44 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 28, 2024 06:00 UTC
End Date/Time: July 28, 2024 10:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 23, 2024 - 19:01 UTC
We will be performing Security Updates for July 2024 on NVZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 21, 2024 - 13:47 UTC
Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 28, 2024 10:30 UTC
End Date/Time: July 28, 2024 14:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 23, 2024 - 18:59 UTC
Ivanti will be performing an upgrade maintenance on EU Notification services for on-premise Connectors and Sentries.

Impact
During the maintenances, MDM clusters in AP1 and AP2 regions will be impacted in the following ways:

Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
Administrators may be unable to register new Sentries or Connectors
Configuration changes for LDAP servers and Sentries may be delayed
LDAP synchronization may be delayed for fail to complete

Tracking Work Item(s): 1388783

Posted on Jul 17, 2024 - 05:50 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 05:58 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://sandbox.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1391432

Jul 24, 2024 - 05:53 UTC
We will be performing Security Updates for July 2024 on CZERO PRD CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 23, 2024 - 07:07 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 05:59 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on https://ap2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1392331

Jul 24, 2024 - 05:55 UTC
5 AM MT - Cherwell Emergency Maintenance Aug 2, 2024 11:00-17:00 UTC
In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing Emergency Maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 2, 2024 at 5:00:00 am MDT
End Date and Time: August 2, 2024 at 11:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 24, 2024 - 16:49 UTC
APAC - Cherwell Emergency Maintenance Aug 2, 2024 16:00-22:00 UTC
In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing Emergency Maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 3, 2024 at 2:00:00 am AEST
End Date and Time: August 3, 2024 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 24, 2024 - 16:52 UTC
EMEA - Cherwell Emergency Maintenance Aug 2, 2024 19:00 - Aug 3, 2024 01:00 UTC
In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing Emergency Maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 2, 2024 at 8:00:00 pm BST
End Date and Time: August 3, 2024 at 2:00:00 am BST

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 24, 2024 - 16:59 UTC
Ivanti will be performing an upgrade maintenance on https://na3.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1392336

Posted on Jul 24, 2024 - 05:57 UTC
In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing Emergency Maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: August 2, 2024 at 8:00:00 pm MDT
End Date and Time: August 3, 2024 at 2:00:00 am MDT
For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Jul 24, 2024 - 17:02 UTC
We will be performing Security Updates for July 2024 on NVF PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 21, 2024 - 13:40 UTC
We will be performing Security Updates for July 2024 on WAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 23, 2024 - 07:08 UTC
We will be performing Security Updates for July 2024 on IRW PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 23, 2024 - 07:09 UTC
We will be performing Security Updates for July 2024 on C1 PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 23, 2024 - 07:11 UTC
We will be performing Security Updates for July 2024 on IAZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Jul 23, 2024 - 07:10 UTC
Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1392337

Posted on Jul 24, 2024 - 06:01 UTC
Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1392339

Posted on Jul 24, 2024 - 06:05 UTC
Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1392338

Posted on Jul 24, 2024 - 06:03 UTC
Service/Asset Manager - FFZ PRD Response Time
Fetching
Service/Asset Manager - IAZ PRD Response Time
Fetching
Service/Asset Manager - IRW PRD Response Time
Fetching
Service/Asset Manager - LDZ PRD Response Time
Fetching
Service/Asset Manager - NSZ PRD Response Time
Fetching
Service/Asset Manager - NVF PRD Response Time
Fetching
Service/Asset Manager - NVZ PRD Response Time
Fetching
Service/Asset Manager - TTZ PRD Response Time
Fetching
Service/Asset Manager - WAZ PRD Response Time
Fetching
Past Incidents
Jul 27, 2024
Completed - The scheduled maintenance has been completed.
Jul 27, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 27, 2024 03:30 UTC
End Date/Time: July 27, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 23, 18:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 03:00 UTC
Scheduled - We will be performing Security Updates for July 2024 on LDZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 23, 06:43 UTC
Jul 26, 2024
Completed - The scheduled maintenance has been completed.
Jul 26, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 13:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on NSZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 21, 13:39 UTC
Completed - The scheduled maintenance has been completed.
Jul 26, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVW TRY CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 21, 13:38 UTC
Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:00 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVF STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 22, 14:10 UTC
Completed - We are postponing the MDM Apple iTunes Integration Upgrade and we will update you the new schedule.
Jul 26, 05:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 05:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on NA for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1388540

Jul 16, 20:39 UTC
Jul 25, 2024
Completed - The scheduled maintenance has been completed.
Jul 25, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on NA3 Apple Certificate Signing Request (CSR) file generations.

Impact
During the maintenance, customers cannot request Apple Certificate Signing Request (CSR) file generations from NA3 cluster.

Tracking Work Item(s): 1388652

Jul 17, 05:41 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on APJ for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1388532

Jul 16, 20:33 UTC
Resolved - This incident has been resolved.
Jul 25, 14:06 UTC
Update - We are continuing to monitor further for any issues
Jul 25, 08:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 08:18 UTC
Investigating - We are currently observing degradation with Elastic search due to which newly added users/devices/policies/apps will be delayed to show up in the UI - ap1.mobileiron.com.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Jul 25, 05:01 UTC
Jul 24, 2024
Completed - The scheduled maintenance has been completed.
Jul 24, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on IAZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:13 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on Sandbox Apple Certificate Signing Request (CSR) file generations and Notification services for on-premise Connectors and Sentries.

Impact
During the maintenances, Sandbox MDM cluster will be impacted in the following ways:

Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication.
Administrators may be unable to register new Sentries or Connectors.
Configuration changes for LDAP servers and Sentries may be delayed.
LDAP synchronization may be delayed for fail to complete.
Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications.
Policy compliance notifications may be delayed.
Certificate Signing Requests will be unavailable.

Tracking Work Item(s): 1388649, 1388723

Jul 17, 05:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:00 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on Sandbox for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1388519

Jul 16, 20:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on IRW STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:14 UTC
Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 08:11 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 20, 08:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:31 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVZ C1 STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 20, 08:14 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW TRY

Impact
During the maintenance window, all TRY tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 23, 2024, 02:00 UTC
End Date/Time: July 23, 2024, 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 15, 20:47 UTC
Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 16:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 16:57 UTC
Identified - The fix has been implemented.
Jul 22, 16:05 UTC
Investigating - We are currently investigating this issue.
Jul 22, 12:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVW TRY

Impact
During the maintenance window, all TRY tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 22, 2024, 05:00 UTC
End Date/Time: July 22, 2024, 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 15, 20:43 UTC
Jul 21, 2024
Resolved - We have restored all test/dev tenants. Please contact Ivanti Support if you experience any issues.
Jul 21, 14:04 UTC
Update - We have restored all production tenants. Please contact Ivanti Support if you experience any issues.

We are in the process of restoring all test/dev tenants.

Jul 20, 20:36 UTC
Update - We have restored 90 percent of the production environments.
Jul 20, 17:02 UTC
Update - We are continuing to work on a fix for this issue.
Jul 20, 08:52 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 22:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 22:14 UTC
Update - We have been impacted with CrowdStrike issue which is impacting our services.
Jul 19, 08:27 UTC
Investigating - We are currently experiencing an outage in all regions. SRE is currently investigating the issue.
Jul 19, 06:29 UTC
Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 15:00 UTC
Scheduled - Ivanti will be performing an emergency upgrade maintenance on our Ivanti Neurons for MDM Global Lookup Service https://login.mobileiron.com.

Impact
During the maintenance customers may experience periods of connectivity timeouts with new device registration or logging into https://login.mobileiron.com.

Tracking Work Item: 1388571

Jul 19, 05:16 UTC
Resolved - This incident has been resolved.
Jul 20, 17:08 UTC
Update - Service are restored for subset of customers, we are still continue to investigating the issue.
Jul 19, 22:30 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available
Jul 19, 15:43 UTC
Investigating - The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ISD services for all customers in the LDX region Due to CrowdStrike Issue
Jul 19, 15:42 UTC
Resolved - This incident has been resolved.
Jul 20, 17:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 04:54 UTC
Investigating - We are currently investigating this issue.
Jul 19, 03:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 14:08 UTC
Investigating - We are currently investigating a service degradation in NA2 for the Neurons for MDM product.

Customers may notice slowness or intermittent errors in the administrative portal, API calls, device registrations, and external integrations.

Jul 18, 13:17 UTC
Resolved - This incident has been resolved.
Jul 20, 17:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 20:53 UTC
Update - The issue has been fixed on LDZ PRD, and we are continuing the investigation for the NVF environment.
Jul 19, 17:10 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available
Jul 19, 10:00 UTC
Update - We are continuing to investigate this issue.
Jul 19, 06:51 UTC
Update - We are continuing to investigate this issue.
Jul 19, 05:57 UTC
Investigating - The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the LDZ and NVF region.
Jul 19, 05:52 UTC
Resolved - This incident has been resolved.
Jul 20, 17:05 UTC
Update - All functionalities are validated and closely monitoring.
Jul 19, 03:39 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 03:38 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 03:37 UTC
Monitoring - Services are being restored and we are validating.
Jul 19, 02:16 UTC
Update - We are continuing to work on this issue with the service provider.
Jul 19, 01:04 UTC
Update - Ivanti Neurons for ITSM/ITAM customers in the IAZ environment are experiencing issues accessing the tenants due to an issue with the Cloud Service Provider’s services in the Central US region.
Site Reliability Engineering is working with the service provider on the issue and will provide an update or notice of resolution once we have collected additional information.

Jul 18, 23:52 UTC
Identified - The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the IAZ region.

We are working with our Cloud Service Provider to restore service availability.

Jul 18, 23:43 UTC
Update - We are currently facing issue with the cloud services for the "Central US" region.
Jul 18, 23:16 UTC
Investigating - We are currently investigating this issue.
Jul 18, 22:31 UTC
Resolved - This incident has been resolved.
Jul 20, 16:34 UTC
Update - A fix has been implemented and we are monitoring the results.
Jul 20, 09:17 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available.
Jul 19, 10:03 UTC
Investigating - The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the NSZ region intermittently.
Jul 19, 06:44 UTC
Resolved - We have successfully validated all functionalities, and the environment is fully operational
Jul 20, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 01:38 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available.
Jul 19, 10:01 UTC
Investigating - The outage impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all STG/UAT customers in the IRW region.
Jul 19, 07:12 UTC
Resolved - We have successfully validated all functionalities, and the environment is fully operational.
Jul 20, 13:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 23:24 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available
Jul 19, 13:59 UTC
Investigating - The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM service for all customers in the WAZ region Due to CrowdStrike Issue
Jul 19, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 05:30 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for Zero Trust Access product (nZTA & nSA SaaS).

Impact
Minor service access disruption expected.

Jul 17, 17:19 UTC
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 20, 06:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 06:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 01:20 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVF STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:10 UTC
Jul 19, 2024
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 19, 19:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:10 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 19, 2024 21:00 UTC
End Date/Time: July 20, 2024 01:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:25 UTC
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 19, 19:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:12 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 19, 2024 08:30 UTC
End Date/Time: July 20, 2024 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 11:06 UTC
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 19, 19:07 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:11 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 21, 2024 04:00 UTC
End Date/Time: July 21, 2024 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:35 UTC
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 19, 19:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:11 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 20, 2024 08:30 UTC
End Date/Time: July 20, 2024 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:30 UTC
Completed - This scheduled maintenance activity has been cancelled due to an ongoing CrowdStrike issue. The new schedule will be updated and communicated subsequently
Jul 19, 19:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:10 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 20, 2024 03:30 UTC
End Date/Time: July 20, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:27 UTC
Resolved - This incident has been resolved.
Jul 19, 15:23 UTC
Identified - We have identified the root cause due to an event by recent update to the CrowdStrike agent causing a stop error within the operating system. We will post more information once it becomes available
Jul 19, 14:01 UTC
Investigating - The performance degradation impacts all functionality of the Ivanti Neurons ITSM/ITAM services and Reports for all customers in the NVZ region Due to CrowdStrike Issue
Jul 19, 14:01 UTC
Completed - The scheduled maintenance has been completed.
Jul 19, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on C1 STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:12 UTC
Completed - The scheduled maintenance has been completed.
Jul 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on NVZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:11 UTC
Completed - The maintenance has been postponed.
Jul 19, 10:42 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: July 19, 2024 at 8:00:00 pm MDT
End Date and Time: July 20, 2024 at 2:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 12, 21:33 UTC
Completed - The maintenance has been postponed
Jul 19, 10:41 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: July 19, 2024 at 8:00:00 pm BST
End Date and Time: July 20, 2024 at 2:00:00 am BST

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 12, 21:31 UTC
Completed - The maintenance has been postponed
Jul 19, 10:41 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: July 20, 2024 at 2:00:00 am AEST
End Date and Time: July 20, 2024 at 8:00:00 am AEST

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 12, 21:29 UTC
Completed - The maintenance has been postponed.
Jul 19, 10:39 UTC
Scheduled - In an ongoing effort to ensure Cherwell customers receive the highest level of system reliability and performance, IT will be performing operational maintenance.

Impact
During this time, you may experience intermittent inaccessibility of hosted services while internal systems are updated for vendor recommended service.

Maintenance Window
Start Date and Time: July 19, 2024 at 5:00:00 am MDT
End Date and Time: July 19, 2024 at 11:00:00 am MDT

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 12, 21:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 19, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 01:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:09 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW STG/UAT

Impact
During the maintenance window, all STG/UAT tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 19, 2024 01:30 UTC
End Date/Time: July 19, 2024 05:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:23 UTC
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on LDX STG Landscape (ISD).
During the noted period, Tenants will not be available to use.
Users might experience service interruption and be logged out of their current session during the deployment.

Jul 15, 18:09 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on LDZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:08 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on WAZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:06 UTC
Completed - The maintenance has been postponed. A new date will be announced at a later time.
Jul 18, 09:58 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on EMEA for the service that connects Neurons for MDM with Apple iTunes through the Admin Portal.

Impact
During the maintenance, customers cannot look up new apps via Apple iTunes through the Admin Portal.

Tracking Work Item: 1388525

Jul 16, 20:27 UTC
Completed - The maintenance has been postponed. A new date will be announced at a later time.
Jul 18, 09:58 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on EU Notification services for on-premise Connectors and Sentries.

Impact
During the maintenances, MDM cluster in EU region will be impacted in the following ways:

Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication
Administrators may be unable to register new Sentries or Connectors
Configuration changes for LDAP servers and Sentries may be delayed
LDAP synchronization may be delayed for fail to complete

Tracking Work Item(s): 1388794

Jul 17, 05:48 UTC
Completed - The maintenance has been postponed. A new date will be announced at a later time.
Jul 18, 09:57 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on Apple Certificate Signing Request (CSR) file generations and Notification services for on-premise Connectors and Sentries.

Impact
During the maintenances, MDM clusters will be impacted in the following ways:

Administrators and users attempting to log in using LDAP credentials may see intermittent failures or delays in performing authentication.
Administrators may be unable to register new Sentries or Connectors.
Configuration changes for LDAP servers and Sentries may be delayed.
LDAP synchronization may be delayed for fail to complete.
Administrators attempting to add new applications to the App library may see outdated information or be unable to add the applications.
Policy compliance notifications may be delayed.
Certificate Signing Requests will be unavailable.

Tracking Work Item(s): 1388651, 1388792

Jul 17, 05:39 UTC
Completed - The maintenance has been postponed. A new date will be announced at a later time.
Jul 18, 09:56 UTC
Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for MDM Global Lookup Service https://login.mobileiron.com.

Impact
During the maintenance customers may experience periods of connectivity timeouts with new device registration or logging into https://login.mobileiron.com.

Tracking Work Item: 1388571

Jul 17, 04:59 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:08 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ STG/UAT

Impact
During the maintenance window, all STG/UAT tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 18, 2024 05:00 UTC
End Date/Time: July 18, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 11, 10:21 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on FFZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:03 UTC
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:31 UTC
Scheduled - We will be performing Security Updates for July 2024 on NSZ STG Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:30 UTC
Scheduled - We will be performing Security Updates for July 2024 on TTZ STG CONT Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Jul 15, 18:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:08 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF STG

Impact
During the maintenance window, all STG/UAT tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 17, 2024 05:00 UTC
End Date/Time: July 17, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 10, 14:03 UTC
Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 16:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 15:12 UTC
Investigating - We are currently investigating a service degradation in NA2 for the Neurons for MDM product.

Customers may notice slowness or intermittent errors in the administrative portal, API calls, device registrations, and external integrations.

Jul 16, 14:27 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:07 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ STG

Impact
During the maintenance window, all STG/UAT tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 16, 2024 05:00 UTC
End Date/Time: July 16, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 10, 13:59 UTC
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 12:47 UTC
Monitoring - A fix has been deployed but affected machines may need to be rebooted to fully resolve the issue.
Jul 12, 21:21 UTC
Update - We apologize for delays on releasing a fix for this issue. A fix should be coming shortly
Jul 11, 19:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 28, 15:45 UTC
Investigating - When a device reboot is triggered within Neurons, its possible to experience subsequent automation issues.
Jun 28, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 16:07 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ STG

Impact
During the maintenance window, all STG/UAT tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 15, 2024 05:00 UTC
End Date/Time: July 15, 2024 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 10, 13:52 UTC
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 03:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 12:38 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: July 14, 2024 03:30 UTC
End Date/Time: July 14, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

May 29, 00:29 UTC
Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:30 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in WAZ PRD

Impact
During the maintenance window, all PRD tenants will remain offline and unavailable

Maintenance Window
Start Date/Time: July 13, 2024 03:30 UTC
End Date/Time: July 13, 2024 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2024.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Jul 10, 13:50 UTC
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 UTC
Scheduled - Ivanti Site Reliability Engineering will be performing an upgrade maintenance on the client activation service for Email+.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

Email+ activations

Tracking Work Item: 1378400

Jul 5, 23:36 UTC