Monitoring - A fix has been implemented and we are monitoring the results.
Apr 03, 2025 - 15:10 UTC
Identified - The Chat feature is currently disabled. Customers cannot enable the feature within their tenants. Ivanti Engineering is working on a fix.
Jan 29, 2025 - 23:39 UTC
Investigating -

Important Ivanti Neurons TLS Configuration Update to Avoid Service Interruptions


Today, we want to inform you of an important action you may need to take before January 2025. This action relates to an update for the TLS 1.2 configuration for Ivanti Neurons environments. The updates are designed to strengthen our collective security posture and ensure compliance with the latest security industry standards.

Affected Products


· Ivanti Neurons Platform 
· Ivanti Neurons for Healing
· Ivanti Neurons Workspace 
· Ivanti Neurons for Spend Intelligence
· Ivanti Neurons for Discovery 
· Ivanti Neurons for Patch Management
· Ivanti Neurons Patch for Intune
· Ivanti Neurons for Digital Experience

Required Action to Avoid Service Interruptions


If you are using Ivanti Neurons Agents, verify, no later than January 20, 2025, that the following Cipher Suites are set up in your environment.

TLS 1.2 approved Cipher Suites


· TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 (0xc02c) (needed for Windows 10 and Windows Server 2012 support)
· TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA384 (0xc02b) (needed for Windows 10 and Windows Server 2012 support)
· TLS_ECDHE_RSA_AES128_GCM_SHA256 (0xc02f)
· TLS_ECDHE_RSA_AES256_GCM_SHA384 (0xc030)
· TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca9)
· TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca8)

Taking this action will maintain the security and functionality of your Ivanti Neurons products.

For more information about your necessary actions, please review this FAQ.

If you have questions or require assistance, you can log a case and/or request a call in the Success Portal. Thank you for your trust in Ivanti.

Nov 05, 2024 - 01:03 UTC
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
Cherwell Service and Asset Management Operational
90 days ago
100.0 % uptime
Today
Cherwell Self Service Portal ? Operational
90 days ago
100.0 % uptime
Today
US AMS ? Operational
90 days ago
100.0 % uptime
Today
US Datacenter ? Operational
90 days ago
100.0 % uptime
Today
EMEA Datacenter ? Operational
90 days ago
100.0 % uptime
Today
APAC Datacenter ? Operational
90 days ago
100.0 % uptime
Today
Canada Datacenter ? Operational
90 days ago
100.0 % uptime
Today
US - 5AM MT Maintenance Window ? Operational
90 days ago
100.0 % uptime
Today
Canada Azure Migration (March 17, 2023) ? Operational
Ivanti Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Core to Cloud Migration Services (EPMM to Ivanti Neurons for MDM) Degraded Performance
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Degraded Performance
90 days ago
100.0 % uptime
Today
https://na1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Endpoint Manager Mobile (EPMM) Gateway Services Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (MLU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (NVU) ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (UKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (FRU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TTU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons Platform (TKU) ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for IT Service Management & IT Asset Management Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (CZERO) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (C1) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (FFZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IAZ) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (IRW) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (LDZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NSZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVF) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (NVW) Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (TTZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (WAZ) ? Operational
90 days ago
100.0 % uptime
Today
Service Manager / Asset Manager (Ch-NVZ) Operational
90 days ago
100.0 % uptime
Today
Ivanti Service Desk Operational
90 days ago
100.0 % uptime
Today
Service Desk (LDX) Operational
90 days ago
100.0 % uptime
Today
Ivanti Zero Sign-On (ZSO) Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-ca1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-uk1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Device Manager Operational
90 days ago
99.99 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Client Activations ? Operational
90 days ago
100.0 % uptime
Today
Email+ ? Operational
90 days ago
100.0 % uptime
Today
https://uk1.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://ca1.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
Ivanti Neurons for Mobile Threat Defense (Management zConsole) Operational
90 days ago
100.0 % uptime
Today
AMERICAS - https://americas-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Mobile Threat Defense VNS ? Operational
90 days ago
100.0 % uptime
Today
Ivanti Neurons for Secure Access and Zero Trust Access ? Operational
90 days ago
100.0 % uptime
Today
AMERICAS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
UAE ? Operational
90 days ago
100.0 % uptime
Today
CANADA Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://forums.ivanti.com/ ? Operational
Automation Test ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Ivanti Neurons for ITSM 2025.2 Drop#2 Upgrade - ISM IRWTRY Apr 4, 2025 02:00-06:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM IRWTRY

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 04, 2025 02:00 UTC
End Date/Time: April 04, 2025 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Apr 02, 2025 - 16:21 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on Charter PRD Landscape Apr 4, 2025 07:30-11:30 UTC

We will be performing Security Updates for March 2025 on Charter PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:31 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on CZero PRD Landscape Apr 4, 2025 07:30-11:30 UTC

We will be performing Security Updates for March 2025 on CZero PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:31 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on LDZ PRD Landscape Apr 5, 2025 03:00-07:00 UTC

We will be performing Security Updates for March 2025 on LDZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:33 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on TTZ PRD Landscape Apr 5, 2025 07:30-11:30 UTC

We will be performing Security Updates for March 2025 on TTZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:34 UTC

Ivanti Neurons for Secure Access and Zero Trust Maintenance - UAE Apr 5, 2025 08:00-09:00 UTC

Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in UAE North.

Customers may not be able to access the admin portal for 30 minutes anytime during the Maintenance Window

Posted on Mar 31, 2025 - 07:44 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on IRW PRD Landscape Apr 6, 2025 03:00-07:00 UTC

We will be performing Security Updates for March 2025 on IRW PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:43 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://na1.mobileiron.com Apr 6, 2025 03:30-13:30 UTC

Ivanti will be performing an upgrade maintenance on https://na1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1535126

Posted on Mar 07, 2025 - 08:57 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - Czero PRD Apr 6, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in Czero PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 06, 2025 05:00 UTC
End Date/Time: April 06, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 07:45 UTC

Ivanti Neurons for ITSM - Security Updates for March 2025 on NVZ PRD Landscape Apr 6, 2025 07:30-11:30 UTC

We will be performing Security Updates for March 2025 on NVZ PRD Landscape
During the noted period, Tenants will remain online and available. Users might
experience minor latency or be logged out of their current session during the deployment.

Posted on Apr 01, 2025 - 11:44 UTC

Ivanti Neurons FRU MQTT upgrade Apr 7, 2025 18:00-19:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform FRU environment

Impact

Customers may experience impact to the following services:

Ivanti Neurons Edge Intelligence
Remote Control
Neurons Bots
Other features related to MQTT

Tracking Work Item: 1451282

Posted on Mar 31, 2025 - 11:37 UTC

Ivanti Neurons MLU MQTT upgrade Apr 8, 2025 09:00-10:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform MLU environment

Impact

Customers may experience impact to the following services:
Ivanti Neurons Edge Intelligence
Remote Control
Neurons Bots
Other features related to MQTT

Tracking Work Item: 1547373

Posted on Apr 02, 2025 - 04:05 UTC

Ivanti Neurons UKU MQTT upgrade Apr 10, 2025 18:00-19:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform UKU environment

Impact

Customers may experience impact to the following services:
Ivanti Neurons Edge Intelligence
Remote Control
Neurons Bots
Other features related to MQTT

Tracking Work Item: 1547370

Posted on Apr 03, 2025 - 09:35 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NSZ STG Apr 11, 2025 10:30-14:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 11, 2025 10:30 UTC
End Date/Time: April 11, 2025 14:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 07:56 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://ap1.mobileiron.com Apr 11, 2025 16:00 - Apr 12, 2025 01:00 UTC

Ivanti will be performing an upgrade maintenance on https://ap1.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1535130

Posted on Mar 07, 2025 - 09:00 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - IAZ PRD Apr 12, 2025 04:00-08:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 12, 2025 04:00 UTC
End Date/Time: April 12, 2025 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:13 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - IRW PRD Apr 13, 2025 01:00-05:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IRW PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 13, 2025 01:00 UTC
End Date/Time: April 13, 2025 05:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:15 UTC

Ivanti Neurons for MDM Cloud Upgrade Maintenance for https://na2.mobileiron.com Apr 13, 2025 03:30-13:30 UTC

Ivanti will be performing an upgrade maintenance on https://na2.mobileiron.com

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in and Ivanti Go client will be impacted
Registration emails may be delayed or fail to be delivered

Tracking Work Item: 1535128

Posted on Mar 07, 2025 - 08:58 UTC

Ivanti Neurons NVU MQTT upgrade Apr 14, 2025 09:00-12:00 UTC

Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform NVU environment

Impact

Customers may experience impact to the following services:

Ivanti Neurons Edge Intelligence
Remote Control
Neurons Bots
Other features related to MQTT

Tracking Work Item: 1547374

Posted on Apr 03, 2025 - 09:36 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - WAZ STG Apr 15, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in WAZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 15, 2025 05:00 UTC
End Date/Time: April 15, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 07:59 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVF STG Apr 16, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 16, 2025 05:00 UTC
End Date/Time: April 16, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:02 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - FFZ STG Apr 21, 2025 02:00-06:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 21, 2025 02:00 UTC
End Date/Time: April 21, 2025 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:04 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVZ STG Apr 22, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 22, 2025 05:00 UTC
End Date/Time: April 22, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:05 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVC STG Apr 24, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 24, 2025 05:00 UTC
End Date/Time: April 24, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:09 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NSZ PRD Apr 25, 2025 13:30-17:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 2025 - 13:23 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NSZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 25, 2025 13:30 UTC
End Date/Time: April 25, 2025 17:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Mar 23, 2025 - 13:16 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - WAZ PRD Apr 26, 2025 03:30-07:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in WAZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 26, 2025 03:30 UTC
End Date/Time: April 26, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:19 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVF PRD Apr 27, 2025 08:30-12:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 27, 2025 08:30 UTC
End Date/Time: April 27, 2025 12:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:25 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - LDZ STG Apr 28, 2025 02:00-06:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 28, 2025 02:00 UTC
End Date/Time: April 28, 2025 06:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:12 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - Ch-NVZ STG Apr 29, 2025 05:00-09:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in Ch-NVZ STG

Impact
During the maintenance window, all STG/UAT tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 29, 2025, 05:00 UTC
End Date/Time: April 29, 2025, 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 24, 2025 - 12:17 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - TTZ STG Apr 30, 2025 04:30-08:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ STG.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 30, 2025 04:30 UTC
End Date/Time: April 30, 2025 08:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 08:17 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - FFZ PRD May 2, 2025 21:00 - May 3, 2025 01:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in FFZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 02, 2025 21:00 UTC
End Date/Time: May 03, 2025 01:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:28 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVZ PRD May 3, 2025 03:30-07:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 03, 2025 03:30 UTC
End Date/Time: May 03, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:30 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - NVC PRD May 4, 2025 03:30-07:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 04, 2025 03:30 UTC
End Date/Time: May 04, 2025 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:31 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - LDZ PRD May 9, 2025 21:00 - May 10, 2025 01:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in LDZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 09, 2025 21:00 UTC
End Date/Time: May 10, 2025 01:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:34 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - Ch-NVZ PRD May 10, 2025 03:30-07:30 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in Ch-NVZ PRD

Impact
During the maintenance window, all PRD tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 5, 2025, 03:30 UTC
End Date/Time: May 5, 2025, 07:30 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 24, 2025 - 12:19 UTC

Ivanti Neurons for ITSM 2025.2 Upgrade - TTZ PRD May 11, 2025 04:00-08:00 UTC

Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in TTZ PRD.

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: May 11, 2025 04:00 UTC
End Date/Time: May 11, 2025 08:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Posted on Mar 23, 2025 - 13:36 UTC
Apr 3, 2025
Resolved - This incident has been resolved.
Apr 3, 10:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 06:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 06:07 UTC
Update - We are continuing to investigate this issue.
Apr 3, 05:59 UTC
Update - We are continuing to investigate this issue.
Apr 3, 05:58 UTC
Investigating - We are currently investigating a service degradation in EU1 for the Neurons for MDM product.

Customers may notice slowness or intermittent errors in the administrative portal, API calls, device registrations, and external integrations.

Apr 3, 05:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:00 UTC
Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ISM NVWTRY

Impact
During the maintenance window, all tenants will be offline and unavailable.

Maintenance Window
Start Date/Time: April 03, 2025 05:00 UTC
End Date/Time: April 03, 2025 09:00 UTC

Product/Release Documentation
Ivanti Service Manager & Asset Manager 2025.2 Release Notes

Support Information
If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator.

For any questions related to Ivanti - please visit Ivanti Global Support

Apr 2, 16:17 UTC
Completed - The scheduled maintenance has been completed.
Apr 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 UTC
Scheduled - Ivanti will be performing infrastructure maintenance on the Ivanti Neurons Platform TKU environment

Impact

Customers may experience impact to the following services:

Ivanti Neurons Edge Intelligence
Remote Control
Neurons Bots
Other features related to MQTT

Tracking Work Item: 1547371

Mar 26, 06:04 UTC